Service Advisor

2 months ago

Menomonie, United States Johnson Motors of Menomonie Inc Full time
Job DescriptionJob DescriptionDescription:

Automotive Service Advisor


Johnson Motor Sales is looking to add an automotive service advisor. This is an excellent opportunity to be a part of a thriving family-owned company that values customer service and takes pride in their work


Automotive Service Advisor Responsibilities:

  • Greet customers and provide the level of customer service that meets the standard of excellence that Johnson Motors and Ford are known for.
  • Listen to customers’ account of issues and symptoms to better understand what the problem is.
  • Perform inspections to narrow down what the cause of the problem may be.
  • Verify warranty, insurance or contract coverage for service.
  • Calculate and provide customer with an estimate of these expenses for resolving the problem.
  • Explain process to clients so they understand what to expect and when their automobile will be repaired
  • Record information gathered from each visit in appropriate database
  • Draft order for repair with all information that has been gathered outlined clearly.
  • Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for clients.
Requirements:

Automotive Service Advisor Qualifications:

  • Must be able to build and maintain a positive customer rapport.
  • Must be a motivated self-starter with the ability to multi-task.
  • Must be able to work in a fast-paced environment.
  • Must have excellent communication skills both written and verbal.
  • Must maintain a professional attitude and appearance.

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