Service Advisor

Material Handling Inc. is a leading Material Handling provider in the Southeast and we are looking to add to our Dalton Service team. We are looking for a Service Advisor to be responsible for specific daily administrative service functions in support of our Service Operations while maintaining a high level of customer satisfaction. If you have a great attitude, are detail oriented, have strong communication skills, and a desire to deliver world class customer service then we want to talk to you.

Job Requirements include the following but other duties may be assigned:

• Handle all aspects of the service process, from start to finish, with a group of technicians.
• Answer customer questions and address customer problems.
• Schedule and coordinate all internal and external service calls as they are received.
• Create dispatch ticket for all service calls.
• Maintain technicians Work in Process.
• Generate and manage service quotes to ensure timely and accurate customer quotes, both internal and external.
• Follow up on all pending and recommended work with customer.
• Check notes in work orders to ensure description of repair is clear and concise.
• Check timecards daily and ensure correct posting of time to work orders.
• Assist with Accounts Receivable collection efforts.

• High school diploma, GED, or tech school graduate preferred.
• High ability to multitask and prioritize responsibilities.
• Prior experience in a service-oriented environment and use of a service scheduling software highly preferred.
• Strong math skills, customer service skills, organization, and professional communication are a must.