Part-Time Clinical Liaison, LPN or CMA

3 weeks ago

Milwaukee, United States Bluestone Physician Services Full time
Job DescriptionJob Description

Bluestone Physician Services’ unique, robust model of care goes beyond primary care services. Our model is tailored to patients living with multiple chronic conditions and disabilities. Bluestone recognizes that patients need a customized approach to care that is preventative, proactive and includes all members of the care team. Medical providers, nurses and social workers collaborate with patients’ other healthcare providers and families.

Our Care Model delivers customized care that is preventive, proactive, and includes all members of the care team, patients and their families.  Our patients experience 21% less ER visits, 36% less hospitalization and 41% less hospital re-admissions compared to patients with similar conditions and complexities.

Bluestone has locations in Minnesota, Wisconsin, Florida and uses a mobile clinic approach to provide care to patients within Assisted Living, Memory Care, and Group Home Facilities.

At Bluestone, our employees are our most valuable asset. We know our success is only possible through the hard work and dedication of each of our employees. 

Bluestone has been named to the Star Tribune's Top Workplace list every year since 2013 Bluestone also achieved Top Workplace USA 2021-2024 

Position Overview:

The Clinical Liaison plays a pivotal role in coordinating clinical care for our geriatric and disabled patient population. They are responsible for and assist with the delivery of high-quality healthcare services to meet the needs of our patients. The Clinical Liaison will work collaboratively with internal and external customers to facilitate needed services. Facilitate the coordination of care for patients, ensuring a comprehensive and patient-centered approach. Clinical Liaisons work remotely and provide support during our regular business hours.

This remote role must be located in one of the Bluestone Markets (Minnesota, Wisconsin or Florida). 

Responsibilities:
  • Schedule and coordinate appointments with specialty providers.
  • Support clinical call line to address clinical inquiries and provide necessary information to patients, families, external healthcare agencies, etc.
  • Foster clear and efficient communication channels within the internal and external healthcare team.
  • Assist in medication refill process and support pharmacy inquiries.
  • Complete prior authorizations for medications, specialty visits and durable medical equipment.
  • Assist with the durable medical equipment process and ensure timely order submission and follow-up.
  • Maintain records and enter lab, diagnostic imaging, and immunization history.
  • Complete home-health reviews.
  • Provide education about healthcare directives and assist with completion as needed
  • Provide continuity of care for our patient care team by connecting patients to resources and services
  • Monitors continuous quality improvement for optimal patient outcomes
  • Complete health plan delegated annual chart reviews to assess for gaps in care
  • Maintain a good working relationship and effective communication both within the department and with other departments for the benefit of the patient

Qualifications:

Education/Certification/Experience

  • Medical certification or license required; CMA, LPN
  • 3-5 years of relevant medical office experience

Knowledge/Skills/Abilities

  • Proficient in navigating electronic medical record systems and working with patient care
  • Clear and effective verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Detail oriented and accurate
  • Demonstrated ability to work independently
  • Ability to work with Site Supervisors, Providers and others on the care team
  • Computer proficient
  • Medical terminology knowledge and understanding of patient care notes
  • Demonstrated ability to read, write, speak, and understand the English language


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