Performance Supervisor SAT-2024

2 weeks ago


San Antonio, United States OneTouch Direct Full time
Job DescriptionJob Description

.OneTouch Direct is not your typical Call Center. Founded in 1998 we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

OneTouch Direct has a career opportunity available for a Performance Supervisor-2024 in Tampa, FL.

The Supervisor will lead a group of associates by supporting each individual to achieve their personal goals alongside company performance metrics. Candidates must be self-motivated and understand the value of motivating others.

Requirements:

  • Ability to work 45 + hours a week
  • Supervisory or management experience
  • Ability to build trust and demonstrate empathy
  • Engaging personality that blends well with fast-paced, goal-driven environment
  • Highly motivated, flexible and great attitude
  • Bilingual is a plus but not a requirement

Essential Duties and Responsibilities:

  • Manage and motivate staff, train and develop staff according to company policies and ensure relevant Employee Relations procedures are followed.
  • Monitoring daily employee attendance and schedule adherence to be able to report/project program performance based the available resources.
  • Tracking daily, weekly, monthly and annual projected versus actual performance metrics.
  • Provide resource allocation analysis so that we have adequate staff and scheduled hours to be able to meet performance requirements
  • Communicating performance targets and requirements to all the necessary parties responsible for driving results within the assigned program.
  • Communicating program goals and provide performance feedback directly to the employees working on the assigned program.
  • Effectively oversee and maintain employee productivity and product knowledge to drive results.
  • Review your daily yesterday reports for employee adherence to scheduled hours.
  • Resolve employee pay discrepancies.
  • Review the hourly flash reports to track rates and make intraday changes based on program performance.
  • May perform other related duties and responsibilities as assigned and/or required.

Requirements

.Competencies:

  • Ability to manage diverse personalities constructively.
  • Ability to work effectively in a stressful environment.
  • Ability to handle work related pressure.
  • Exceptional attention to detail.
  • Ability to multitask effectively.
  • Ability to prioritize your workload.
  • Ability to work self-directed.
  • Pleasant phone mannerisms.
  • MS Office Suite.

Education and/or Experience:

  • High School Diploma or GED.
  • Bachelors Degree Preferred.
  • Two plus years of call center management experience.
  • Two plus years of demonstrated employee management experience in a call center or similar type environment.

Benefits

  • A management team that cares
  • Consistent growth over the past 10 years
  • Excellent compensation & benefits package
  • High energy work environment
  • Family oriented culture
  • Referral Bonuses
  • Paid time off (PTO)
  • 401K
  • Health Benefits


  • San Antonio, United States United Apartment Group Full time

    #Maintenance Supervisor Location: San Antonio, TX 78218 Department: Maintenance Supervisor Days Worked: Mon., Tue., Wed., Thu., Fri., Sat. Position Description We are seeking a Lead Maintenance who thrives in working independently to get the work done! You will perform necessary work assigned by the Property Manager to keep apartments, mechanical...


  • San Antonio, United States United Apartment Group Full time

    #Maintenance Supervisor Location: San Antonio, TX 78218 Department: Maintenance Supervisor Days Worked: Mon., Tue., Wed., Thu., Fri., Sat. Position Description We are seeking a Lead Maintenance who thrives in working independently to get the work done! You will perform necessary work assigned by the Property Manager to keep apartments, mechanical...


  • San Antonio, United States Performance Food Group Full time

    Responsible for supervision and training of drivers at Operating Company (Op. Co), and for ensuring deliveries are made in safe, efficient and timely manner. Assists with monitoring Department of Transportation (DOT) logs, ensures drivers are in comp Transportation Supervisor, Transportation, Operations Manager, Supervisor, Transport, Monitoring,...

  • Cashier Attendant

    4 days ago


    San Antonio, United States J|D Operational Services Full time

    Job DescriptionJob DescriptionDescription:Employment Type: Full-TimeFLSA Status: Non-ExemptSalary: $10.00 per hour + OvertimeLocation: San Antonio International Airport (SAT), TX WEEKLY PAYROLL! Get paid every single week!Job Summary:The Cashier Attendant is responsible for creating and maintaining a pleasant, friendly, and professional environment by...

  • Cashier Attendant

    6 days ago


    San Antonio, United States Jacobsen|Daniels Full time

    Employment Type: Full-Time FLSA Status: Non-Exempt Salary: $10.00 per hour + Overtime Location: San Antonio International Airport (SAT), TX WEEKLY PAYROLL! Get paid every single week!Job Summary: The Cashier Attendant is responsible for creating and maintaining a pleasant, friendly, and professional environment by acknowledging, greeting, and welcoming...


  • San Antonio, United States ODORZX INC. Full time

    Job DescriptionJob DescriptionWe are currently seeking an Operations Supervisor to become an integral part of our team! You will be on your feet all day in a fast-paced, outdoor setting cleaning the interior and exterior of the vehicles. You will perform a variety of tasks including interior vehicle cleaning, cabin filter replacement, and any other necessary...


  • San Antonio, United States SP+ Full time

    Job DescriptionJob DescriptionOverviewSP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize...


  • San Antonio, United States SP Plus Corporation Full time

    Overview: SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment,...


  • San Antonio, United States FIRST STEPS NURSING AND THERAPY SERVICES PLLC Full time

    Job DescriptionJob DescriptionOPEN CASES * 13 YEAR OLD MALE- HIGH ACUITY: VENT, TRACH AND GTUBE, SCH FRI-MONDAY NIGHTS, SAT/SUN DAYS 8-8, LOCATION: 78259 ZIP * 18 YEAR OLD MALE- HIGH ACUITY: VENT AND GTUBE, SCH: FRI-SUNDAY DAYS, ROTATION THU, FRI/SAT NIGHTS 6-6. LOCATION: 78219 ZIP * 17 YEAR OLD MALE- HIGH ACUITY: GTUBE AND O2, SCH SAT/SUN, SUN DAY 6-6....

  • RN/LVN Pediatric PDN

    2 weeks ago


    San Antonio, United States FIRST STEPS NURSING AND THERAPY SERVICES PLLC Full time

    Job DescriptionJob DescriptionOPEN CASES * 13 YEAR OLD MALE- HIGH ACUITY: VENT, TRACH AND GTUBE, SCH FRI-MONDAY NIGHTS, SAT/SUN DAYS 8-8, LOCATION: 78259 ZIP * 18 YEAR OLD MALE- HIGH ACUITY: VENT AND GTUBE, SCH: FRI-SUNDAY DAYS, ROTATION THU, FRI/SAT NIGHTS 6-6. LOCATION: 78219 ZIP * 17 YEAR OLD MALE- HIGH ACUITY: GTUBE AND O2, SCH SAT/SUN, SUN DAY 6-6....


  • San Antonio, United States Worldwide Flight Services, Inc. Full time

    About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger,...

  • Valet Attendant

    4 days ago


    San Antonio, United States J|D Operational Services Full time

    Job DescriptionJob DescriptionDescription:Employment Type: Full-TimeFLSA Status: Non-ExemptSalary: $11.00 per hour + TipsLocation: San Antonio International Airport - SDFWeekly Payroll! Get paid every single week!TIP POTENTIAL usually ranges from $200/week to as high as $400/week when things get busy!Full-time and Part-time Shifts AvailablePosition...

  • Operations Manager

    5 days ago


    San Antonio, United States ODORZX INC. Full time

    Job DescriptionJob DescriptionWe are currently seeking an Operations Manager to become an integral part of our team! You will be responsible for multiple locations in Austin and San Antonio. You will perform a variety of tasks including managing labor, daily productivity goals, quality control, and daily/weekly reports. You will also identify and document...


  • San Antonio, United States Performance Food Group Full time

    Job Description We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more Growth opportunities performing essential work to support America's food distribution system Safe and inclusive working environment, including...

  • Electrical Mechanic

    2 weeks ago


    San Antonio, United States ARGON ST Full time

    Job DescriptionJob DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and...

  • RN/LVN Pediatric PDN

    2 weeks ago


    San Antonio, United States First Step's Nursing and Therapy Services Full time

    OPEN CASES: *10 YEAR OLD FEMALE- HIGH ACUITY, GTUBE AND VENT, SCH: SAT/SUNDAY, FRIDAY-SUN 7-7, LOCATION: RIM AREA 78257 * 6 YEAR OLD MALE- LOW ACUITY, GTUBE, SCH: WED-FRIDAY NIGHTS, SUNDAY DAY 8-8, LOCATION: 78254 ZIP * 15 YEAR OLD MALE- HIGH ACUITY- GTUBE, VENT AND TRACH, SCH: ALL DAYS AND NIGHTS 7-7, LOCATION: HELOTES AREA 78023 * 13 YEAR OLD MALE- HIGH...

  • Lead Supervisor

    3 days ago


    San Antonio, United States DJE Properties LLC Full time

    Job Description Job Description DJE Properties is currently interviewing for a Lead Maintenance Supervisor. We are searching for a candidate to continue their career and join our growing base here in San Antonio. We stress that we are interested only in candidates that are pursuing this as their career. DJE Properties is the new branch of DJE Texas...

  • Material Coordinator

    3 weeks ago


    San Antonio, United States The Boeing Company Full time

    To process, verify, route, and appropriately store, order, deliver, track and maintain various supplies and materials in accordance with prescribed storage and delivery methods per Company and customer requirements. Performs tasks such as shipping, r Material Coordinator, Coordinator, Materials, Inventory Control, Storage, Equipment, Manufacturing,...


  • San Antonio, United States United Apartment Group Full time

    Maintenance Supervisor Location: San Antonio, TX 78212 Department: Maintenance Supervisor Job Status: Full-Time Rate of Pay: $24.00 - $25.00 Hourly Position Type: Permanent Status: Conducting Phone Interviews Position Description We are seeking a Lead Maintenance who thrives in working independently to get the work done! You will perform necessary...


  • San Antonio, United States United Apartment Group Full time

    Maintenance Supervisor Location: San Antonio, TX 78216 Department: Maintenance Supervisor Job Status: Full-Time Status: Accepting Applications Details: No specific level of education is required. However, for safety and productivity reasons, the position requires the ability to read and write English. Minimum of three year's previous experience in...