Resident Care Worker

4 weeks ago

Niagara Falls, United States Pinnacle Community Services Full time
Job DescriptionJob Description

JOB TITLE: RESIDENT CARE WORKER, CASEY HOUSE

PROGRAM: Runaway and Homeless Youth Shelter

STATUS: Regular

FLSA DESIGNATION: Part time

REPORTS TO: Residential Manager

CERTIFICATION:

DEGREE: High School or GED

EXPERIENCE: None Required

AGENCY REQUIREMENTS:

  • Valid driver’s license
  • Annual physical


SKILLS:

  • Ability to work in a crisis setting
  • Ability to work with adolescents

AGENCY EXPECTATIONS:

  • Demonstrates knowledge of the program, mission, and services of Pinnacle Community Services, Inc., (PCS)
  • Complies with all policies and procedures of Pinnacle (including the Youth Services/ Human Services Code of Ethics, Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements
  • Attends and participates in all assigned agency staff trainings and meetings
  • Advocates for cultural diversity/sensitivity as appropriate
  • Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval
  • Experience and knowledge on the use of computers, cell phones and a broad understanding of using the Internet and e-mail in the workplace

JOB RESPONSIBILITIES:

  • Maintains a safe and comfortable environment for runaway and homeless youth in residence
  • Answers incoming telephone calls from the public, assesses crisis situations, and takes appropriate action in a polite and welcoming manner
  • Conducts intakes and ensures that all admission procedures are completed in a thorough and legible manner
  • Maintains confidentiality of all client information, identity, and documentation
  • Introduces and orients youth to all residential procedures including HIV/AIDS precautions, child abuse recourse, fire safety, resident guidelines and other assigned tasks
  • Sustains punctuality and consistency in reporting for scheduled work shifts
  • Provides shift coverage if requested across all Runaway Homeless Youth (RHY) programs at the discretion of management
  • Communicates with management if/ when the staff coverage may be below required levels
  • Maintains awareness of the whereabouts and safety of all youth in residence at Casey House at all times
  • Supervises and conducts recreational activities for youth in residence
  • Refers youth to case manager for any life planning/emotional issues
  • Performs the completion of staff chores and housekeeping duties as required/assigned in a thorough and efficient manner
  • Completes the Daily Log Notes accurately
  • Utilize preventative supports to youth to decrease incidents of behavioral concern and reports significant youth behavioral concerns to supervisor or other appropriate staff, should it occur
  • Completes documentation of youth behaviors in individual case files, including any calls made or received significant to the needs of the youth
  • Monitors and supervises daily chores, meal prep and cleanup; assures appliances are used in a safe manner by anyone in the residence
  • Provides timely reporting of all suspected incidents of child abuse/neglect to immediate supervisor
  • Completes incident reports as needed using employee manual guidelines
  • Participates actively in ongoing professional development, as assigned
  • Attends monthly Casey House staff meetings and any other meeting, as assigned
  • Handles transportation duties on occasion, as directed by Supervisor
  • Meets and participates on a regular, planned basis with the Team Lead or Coordinator of Youth Services, for supervision
  • Performs other duties assigned by Administration


DISCLAIMER:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.

EOE STATEMENT:

It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of those we serve without regard to hire, promotion, layoff, recall or other terms and conditions of employment because of race, creed, age, color, sex, sexual orientation, religion, disability, national origin, gender identity, citizenship of any person, immigration status of any person who is not a citizen of the United States, or any other category protected by law. The prohibition of discrimination includes harassment. The people we serve include all those we serve and people service groups who request and are eligible for Pinnacle Community Services, Inc. Ongoing training is provided to assure adherence to this Policy. Pinnacle Community Services, Inc. is an Equal Opportunity Employer.


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