Front Desk Agent

Summary of Position: This position of Front Desk A/B Clerk is to assist in promotion, operations and implementation of policies and procedures to establish Land’s End Resort as Alaska’s premier resort destination. All duties must be carried out in a professional, business-like manner, with flexible and strong leadership abilities. A/B Clerks are expected to make hotel reservations, greet guests, check-in/out guests and meet and exceed our guest needs. This position is expected to communicate and coordinate effectively with the Front Desk Manager and Hotel Manager and assist other Front Desk employees in completing duties as needed.

Essential Functions:

1. Making Hotel/Lodge/Walk-in reservations.

2. Verifying Reservations.

3. Revising reservations.

4. Canceling reservations.

5. Answering information requests and phone calls efficiently.

6. Familiarize yourself with Group and Special Events information and be able to check them in/out adequately.

7. Verify reservations/charges are precisely close to the correct City Ledger and Direct Deposit Accounts.

8. Checking guests into and out of the Hotel and Lodges.

9. Be able to check in/out reservations for Tour Wholesalers and Travel Agents which require special attention.

10. Posting room and tax charges.

11. Posting miscellaneous charges and restaurant charges to the rooms.

12. Filing paperwork and stocking the Front Desk resources.

13. Audit and organize the In-House/Arrival drawer.

14. Keep Front Desk drawers and cabinets organized and stocked.

15. Be educated in Tax Exempt/Purchase Orders and Credit Card Authorization Forms.

16. Correctly close reservations/charges to City Ledger and Direct Deposit.

17. Handle House Accounts.

18. Contact No-Shows promptly.

19. Cashiering accurately and responsibly.

20. Other duties as assigned.

Other Functions:

1. Comply with dress code/uniform

2. Keep information about guests and co-workers confidential.

3. Other duties as assigned.

Required Knowledge, Skills, and Abilities:

1. Must be able to work any day and any shift as required.

2. Must be able to stand for 8 hours.

3. Able to work in Housekeeping.

4. Work well under pressure.

5. Must have neat, legible penmanship.

6. Must have excellent communication and organization skills.

7. Ability to Multitask.

8. Advanced Customer Service Skills.