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Plumbing Dispatcher
4 months ago
About Us:Jim Needham Heating, Cooling, Plumbing, and Drain is a trusted name in the HVAC and plumbing industry. With a commitment to excellence and customer satisfaction, we provide top-notch services to our clients. As part of our team, you'll join a group of dedicated professionals who take pride in their work and strive to exceed expectations every day.
Job Description:We are currently seeking a reliable and organized Plumbing Dispatcher to join our team. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to thrive in a fast-paced environment. As a Plumbing Dispatcher, you will be responsible for coordinating the scheduling of plumbing service calls, dispatching technicians to job sites, and ensuring that all jobs are completed in a timely manner.
Pay Range:
- $24-$26 per hour
- Spiffs
Responsibilities:
- Receive incoming service calls and gather necessary information from clients.
- Schedule service appointments and dispatch technicians to job sites.
- Communicate with technicians to ensure they have all the information and resources needed to complete their assignments.
- Monitor the progress of jobs and provide updates to clients as needed.
- Handle any scheduling changes or emergency situations that may arise.
- Maintain accurate records of all service calls and dispatch activities.
- Assist with other administrative tasks as needed.
Requirements:
- High school diploma or equivalent.
- Previous experience in dispatching, customer service, or a related field preferred.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency with computer software and data entry.
- Knowledge of plumbing systems and terminology is a plus.
- Must be able to work evenings and weekends as needed.
Benefits:
- Competitive salary
- Health insurance
- Retirement plan
- Paid time off
- Opportunities for advancement
Schedule:Sunday - Thursday
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:Dispatching: 2 year (Required)
Work Location: In person
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