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General Manager

3 months ago

Kansas City, United States Planet Fitness - Midwest Management Group Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Bonus based on performance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

The Club Manager will be responsible for the oversight of the gym operations to ensure an exceptional Judgement Free member experience, as well as a financially successful club. The Club Manager will get the opportunity to serve the community by enabling all people to enhance their lives. The club manager will be accountable for leading a team of employees in a positive and motivating manner with continuous assistance in employee training and development.

Reports to:


Regional Manager

Essential Duties and Responsibilities:


  • Recruit, hire, train, and develop a high performing staff consisting of Assistant Managers, Front Desk Representatives, Fitness Instructors, and Cleaners.
  • Create a culture of positivity and motivation within your club and your staff.
  • Create and maintain a welcoming atmosphere for all members, prospective members,
  • and guests and to ensure staff follows superior customer service guidelines. (+1)
  • Completing all payroll functions in a timely manner.
Staff Management:


  • Schedule staff and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching. Ensuring adherence to PFMWs values and goals.
  • Administration and processing of all weekly/bi-weekly employee payroll.
  • Resolve employee issues or concerns.
  • Manage disciplinary/ termination activities.
  • Complete monthly and annual evaluations on your team.
  • Uphold the integrity and security of staff files and sensitive company documents.
  • Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a verity of questions.
  • New member sign ups.
  • Take prospective members on a tour.
  • Demonstrating an unparalleled knowledge of computer systems to complete any membership related function.
  • Explaining and promoting our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
  • Facilitate all member requests, issues, and questions.
  • Ability to take control of, assess, and assist in emergency medical situations.
  • Upholding the rules and policies in the facility.
  • When applicable, ensuring a prompt opening and closing of the club.
  • Oversee cleanliness and maintenance of the facility.
  • Ensure safety of employees, members, and club property.
  • Determine and communicate equipment repair in a timely manner to the Director of
  • Operations and your assigned Maintenance Technician.
  • Manage marketing efforts by ensuring that the staff is aware and trained on all marketing promotions.
  • Ensure staff has completed all HR related forms and processes.
  • Track reports and statistics (daily, weekly, monthly, and annually)
  • Be a brand ambassador by leading a Judgement Free lifestyle.
  • Completing a minimum of five interviews on a weekly basis.
Qualifications / Requirements:


  • Superior customer service skills.
  • Experience working as an Assistant Manager at Planet Fitness.
  • Exceptional leadership, diplomacy, and listening skills.
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR certifications.
  • High school diploma/ GED equivalent required.
  • Must be 18 years or older.
  • Must be punctual.
  • Must be available via phone during non-working hours.
  • Be a representative of the core values of PFMW at all times, by upholding the beliefs of respect, passion, family, teamwork, fun, trust, and loyalty.
  • Become CTM certified within six months of becoming a manager.
  • This position may require overtime, weekends, evenings, and holidays. Must be flexible.
Physical Demands:


  • Continual standing and walking during shifts.
  • Continual talking in person or on the phone during shift.
  • Must be able to lift up to 75 pounds.
  • Frequent climbing, balance, kneeling, and crouching during shift. Must never put themselves under equipment.