Customer Service Representative

2 months ago

West Palm Beach, United States FAIRWAY LAWNS Full time
Job DescriptionJob Description

If you enjoy being outdoors and working independently, join our team at Island Environmental, a partner of Fairway, and unleash your potential At Island Environmental, we're not just about perfectly manicured landscapes; we strive to cultivate a workforce that flourishes.

Island Environmental in West Palm Beach, FL is seeking to add an extraordinary new team member to our company. The Customer Service Representative (CSR) is responsible for providing high-quality customer service and accurate data entry to ensure that the company's customers receive the best possible experience.

This position pays up to $24.00 per hour depending on experience plus sales bonus/commissions.

Experience with dispatching/routing required; if you are motivated, hardworking, and willing to learn we will teach you the skills you need to excel in this role.

Why You'll Love Working for Us:

  • Consistent, year-round pay and employment
  • Medical, dental, vision, and life insurance
  • Paid time off (PTO)
  • Paid holidays
  • 401(K) plan with matching up to 5%
  • Collaborative team environment
  • Career growth opportunities

What You'll Do:

  • Assist with routes daily
  • Monitor drivers and their routes
  • Schedule and confirm appointments for routes created
  • Prepare paperwork for the following day's routes
  • Communicate with dispatch and contact customers when needed
  • Communicate with Drivers/Teams to assess their route scheduled and timing of services
  • Respond to customer inquiries/call logs via phone, email, and texting in a timely and professional manner
  • Assist customers with product inquiries, order status updates, and other related issues
  • Accurately input and update customer information, order details, and other relevant data into the company's system(s)
  • Review and verify customer new sales data for accuracy and completeness to ensure that all information is up-to-date and error-free
  • Communicate with other departments to coordinate and resolve customer issues and order discrepancies
  • Collaborate with the Customer Service and Dispatch Team to improve and streamline processes and procedures
  • Maintain a positive and professional attitude towards customers and colleagues at all times
  • Meet or exceed performance metrics such as response time, accuracy, and customer satisfaction ratings (Voice of the Customer)
  • Identify and assess customers’ needs to achieve satisfaction
  • Engage in cross-selling and upselling of products to existing customers
  • Manage large amounts of inbound and outbound customer service calls
  • Assist with other administrative or branch tasks as needed

What We Need from You:

  • High school diploma or equivalent
  • 1+ years previous experience in customer service and data entry preferred
  • Bilingual preferred but not required
  • Demonstrated excellent written and verbal communication skills
  • Strong attention to detail and accuracy
  • Ability to multi-task and prioritize workload in a fast-paced environment
  • Positive and professional attitude with a willingness to learn and adapt to change
  • Ability to work independently and as part of a team.
  • Ability to lift up to 15 pounds at a time and sit at a desk working on a computer for prolonged periods of time with or without reasonable accommodation
  • Strong problem-solving skills with the ability to identify and resolve issues quickly

At Fairway, equal talent will always get equal opportunity. Drug Free Workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

  • Customer Service Representative

    1 month ago

    West Palm Beach, United States PeopleReady Full time

    Job Description Customer Service Representative PeopleReady of Lake Park, Fl is now hiring Customer Service Representatives! Customer Service Representative is responsible for answering phones, redirecting calls as needed, assisting customer inquiries, defusing and problem solving issues as they arise. Clerical duties are also required and can vary widely,...

  • Customer Service and Sales Representative

    1 month ago

    West Palm Beach, United States New Palm Innovations Full time

    Job DescriptionJob DescriptionAt New Palm Innovations, we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our entry-level Customer Service and Sales...

  • Customer Service and Sales Representative

    2 days ago

    West Palm Beach, United States New Palm Innovations Full time $41,500 - $48,000

    Job DescriptionJob DescriptionAt New Palm Innovations, we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our entry-level Customer Service and Sales...

  • Customer Service Representative

    3 months ago

    West Palm Beach, United States U-Haul Full time

    Location: 4371 Okeechobee Blvd, West Palm Beach, Florida 33409 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    4 weeks ago

    West Palm Beach, United States U-Haul Full time

    Location: 9225 Hwy A1A Alt, Palm Beach Gardens, Florida 33403 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 day ago

    West Palm Beach, Florida, United States Domino's Pizza LLC Full time

    Restaurant Team MemberAs a Customer Service Representative at Domino's Pizza LLC, you'll be part of a dynamic team that delivers exceptional customer experiences.Provide exceptional customer service by greeting customers with a smile and providing a positive, engaging experience.Process orders efficiently using our advanced technology and Point of Sales...

  • Customer Service Representative

    1 month ago

    West Palm Beach, United States New Palm Innovations Full time

    Job DescriptionJob DescriptionNew Palm Innovations is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service...

  • Customer Service Representative

    2 days ago

    West Palm Beach, United States New Palm Innovations Full time $38,000 - $45,000

    Job DescriptionJob DescriptionNew Palm Innovations is a telecommunication-based consulting sales and marketing firm. We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service...

  • Customer Service Representative

    3 months ago

    West Palm Beach, United States Sir Speedy Full time

    Benefits/Perks: Initial and ongoing training Competitive compensation Paid holidays and vacation Indoor and comfortable working environment Mondays - Fridays (No Nights, No Weekends!) Company Overview: A locally owned and nationally recognized Printing, Signage and Marketing Services company in Downtown West Palm Beach is looking for an experienced...

  • Customer Service Representative

    2 months ago

    West Palm Beach, United States PrideStaff Full time

    An established West Palm Beach company is looking for a Detail Oriented Customer Service Representative to add to their team!Fabulous family-oriented company!Hours are 8:15 a.m. - 4:45 p.m. Duties include: - Processing orders - Preparing written correspondence - Fulfilling customer needs - Interacting with vendors/clients - Ensuring customer satisfaction...

  • Customer Service Representative

    2 weeks ago

    West Palm Beach, United States CONSOLIDATED WATER GROUP, LLC Full time

    Why CWG? Great Starting Pay : Commission Eligible : Full Benefits including 401(k) with Company Match : Tuition Reimbursement : Growth Opportunity : Job Stability : & SO MUCH MORE! Responsibilities: Culligan (Consolidated Water Group) is seeking an individual experienced in customer-focused positions. The customer service representative works directly with...

  • Customer Service Representative

    2 weeks ago

    West Palm Beach, United States Express Employment Professionals Full time

    Job DescriptionJob DescriptionLooking for an Experienced Customer Service Representative for a well-established flooring covering and laminate countertop distributor. This is a full-time position that entails entering orders into the computer accurately, in a timely manner, checking inventory processing returns, and answering customer inquiries quickly...

  • Customer Service Representative

    1 month ago

    West Palm Beach, United States City of Riviera Beach Full time

    Summary Under limited supervision, collect payments; open, close and transfer water; sewer and solid waste accounts, utilizing on-line computer terminals. and perform related duties as assigned. Minimum Requirements: High school diploma or GED (Education will be verified) and one (1) year of clerical or customer service experience, or any equivalent...

  • Bilingual Customer Service Representative

    4 weeks ago

    West Palm Beach, United States Florida One Insurance Full time

    Job DescriptionJob DescriptionAre you a bilingual superstar with a passion for providing top-notch customer service? Imagine coming into our vibrant office every day, ready to assist customers in both English and Spanish. Picture yourself as the friendly face of Florida One Insurance, helping clients navigate through their insurance inquiries with ease. Your...

  • Customer Service Representative

    1 month ago

    West Palm Beach, United States City of Riviera Beach Full time

    Job DescriptionJob DescriptionSummary Under limited supervision, collect payments; open, close and transfer water; sewer and solid waste accounts, utilizing on-line computer terminals. and perform related duties as assigned. Minimum Requirements:High school diploma or GED (Education will be verified) and one (1) year of clerical or customer service...

  • Customer Service Representative

    4 weeks ago

    West Palm Beach, United States Caliber Collision Centers Full time

    Service Center Royal Palm Beach JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level...

  • Customer Service Representative

    2 weeks ago

    West Palm Beach, United States Sunburn Cannabis Full time

    Description Sunburn Cannabis is looking for dynamic employees to be a part of their Customer Service Team! Ideal candidates are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. The right candidate should be well versed in Excel, Word and...

  • Customer Service Representative

    3 months ago

    West Palm Beach, United States HotelPlanner Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...

  • Customer Service Representative

    3 months ago

    West Palm Beach, FL, United States Ada Business Solutions Full time

    As a Customer Service Representative, you'll be an integral part of our fast-paced environment, supporting on-site community fundraising initiatives and representing our clients with professionalism and impact.This is an entry-level role where your willingness to learn and commitment to success are key. We provide comprehensive training and ongoing...

  • Customer Service Representative

    2 months ago

    West Palm Beach, United States Symbiotic Corp. Full time

    Job Description Thank you for considering a career opportunity with Symbiotic Services. We are a staffing firm dedicated to connecting talented individuals with exceptional companies. Currently, we are seeking Customer Service Representatives to be a part of the daily operations at one of our esteemed client sites. If you're someone who thrives on delivering...