Service Desk Technician I
2 weeks ago
Key Responsibilities
- Remote support of Mytech Partner’s managed services clients during business
- Respond to client service requests
- Troubleshoot client technical issues
- Answer phone calls and assist with after-hours emergency support
- Assist in disaster recovery and emergency situations
- Perform scheduled maintenance for client networks
- Assist with application updates, platform upgrades, and patching
- Document all steps taken and issue resolution
Experience
- Prior industry experience desired, specifically supporting Microsoft-based workstations
- Ability to concisely document processes, issues, resolutions; strong writing skills required
- Ability to respond with a sense of urgency
- Strong problem solving and critical thinking abilities
- Ability to successfully and effectively work independently and within a team structure
- Self-motivated and responsive to management and clients
- Exceptional ability to develop productive and positive customer relationships
BenefitsMytech offers a comprehensive benefits package which includes:
- 12 days of accrued vacation in your first year
- 6 days Sick time
- 8 hours of volunteer time
- Medical, Dental, and Vision fully covered options for employee coverage
- Company paid Life, STD, and LTD
- Professional Development Plan
- 401k with company match
- Profit Sharing
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