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Personal lines Customer Service support
2 months ago
Join Brewster-Allen-Wichert Inc., a prominent company dedicated to providing exceptional customer service. We are located in West Islip, New York, and take pride in our commitment to serving our local community. As a Personal Lines Customer Service Support team member, you will be an integral part of our customer-focused approach. While this role is not remote, it offers the opportunity to engage directly with clients, address their needs promptly, and ensure their satisfaction.
If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for delivering top-notch service, Brewster-Allen-Wichert Inc. welcomes your application. Become a key player in our team dedicated to fostering positive relationships with our valued customers.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Responsibilities
Client Assistance: Provide personalized support to clients regarding their personal insurance needs and inquiries.
Policy Management: Assist clients in managing their insurance policies, making updates, and addressing policy-related questions.
Claims Support: Help clients navigate the claims process, ensuring their questions are answered and issues are resolved efficiently.
Documentation: Maintain accurate client records and documentation, ensuring all information is up-to-date and organized.
Customer Communication: Communicate with clients via phone, email, and in-person interactions to address their concerns and provide solutions.
Problem Resolution: Identify and resolve customer issues promptly, demonstrating empathy and professionalism in all interactions.
Requirements
Experience: Previous experience in customer service or a related field is advantageous.Communication Skills: Strong verbal and written communication abilities to interact effectively with clients and colleagues.Attention to Detail: Ability to accurately document information and ensure data integrity.Customer Focus: Dedication to meeting customer needs and exceeding expectations in every interaction.Interpersonal Skills: Capable of building rapport, establishing trust, and cultivating positive relationships.Problem-Solving: Proficiency in analyzing situations, identifying solutions, and resolving issues efficiently.
