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Customer Service Representative

1 month ago

Iowa City, United States Brandt Heating and Air Conditioning Full time
Job DescriptionJob Description

Brandt Heating and Air Conditioning in Iowa City, IA is looking to hire a full-time Customer Service Representative (CSR) to manage the needs of our heating and air conditioning office. Can you provide friendly and professional customer service in a fast-paced environment? Would you like to work for a small, stable company where you will be part of a close-knit team? If so, please read on

This position earns a competitive wage of $18 to $25 per hour, depending on experience. We provide great benefits, including many insurance options, paid time off (PTO), paid holidays, and an exceptional retirement plan. If this sounds like the right opportunity for you, apply today

THIS JOB LOCATION IS IN IOWA CITY, IA

ABOUT BRANDT HEATING AND AIR CONDITIONING

Since 1953, our family-owned and operated company has been providing quality HVAC and fireplace services to the Iowa community. We are determined to do the job right every single time and aim to achieve 100% customer satisfaction. We also take pride in our involvement with the Iowa City community. Our company is involved in the Newman Catholic Student Center, Rotary, St. Patrick's Church, Kiwanis, youth Iowa City baseball and soccer leagues, and the University of Iowa Children's Hospital's Family Advisory Committee.

We are committed to bettering the lives of our community and employees year-round. We foster growth and opportunity for all employees. We have a great work culture that promotes from within, offers training and education opportunities, collaborates with team members, and treats employees like family.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR)

As a CSR, you are the person who keeps our office functioning, and you set the tone for great customer service Your sunny personality serves you well as you answer phone calls and greet customers in the office. Skillfully, you manage the service schedule for our technicians. You book appointments appropriately, contact customers to schedule appointments, and change them when needed. With a high level of professionalism and the ability to multi-task, you can communicate with all team members and customers. You get great satisfaction out of contributing to our success by keeping the administrative side of things running smoothly

QUALIFICATIONS

• 5+ years of office administration/CSR experience
• Dependable and trustworthy
• Comfortable and efficient with computers
• Microsoft Outlook and Excel experience

Do you have a positive attitude? Are you patient and friendly? Do you have a desire to learn and grow? Do you have great customer service
and problem-solving skills? If yes, you might just be perfect for this position


ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting
you Apply now