Shift Leader

1 month ago

Irvine, United States 1033 - Dave's Hot Chicken - Irvine Full time
Job DescriptionJob Description

Dave's Hot Chicken Shift Lead

Summary

The Shift Leader is responsible and accountable for all restaurant activities while on duty. The Shift Leader will work with the
restaurant management team to ensure all activities are consistent with and supportive of the restaurant’s business plan. They will ensure all Team Members are performing their job responsibilities and meeting expectations.

Duties

The Shift Leader supervises fellow coworkers while they work, monitor their performance, ensure they comply with company and safety policies, and delegate tasks appropriately.

In addition, they:

- Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities
- Communicate to their immediate supervisor when additional training guidance and practice is needed
- Effectively and consistently does required Ops Walks and Q&A checks to correct areas of opportunity
- Organize shift schedules for Team Members and monitor attendance, tardiness and time off
- Assign duties to specific employees based on role and skills
- Understand how each job responsibility impacts guests, employees, and overall restaurant operations
- Greet guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including
answering questions
- Ensure Team Members work together with their co-workers to prepare items on the Dave’s Hot Chicken menu while
following cooking instructions, safety procedures, and sanitary requirements
- Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
- Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping and mopping floors,
washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
- Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy
- Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy
- Are performance-oriented and performance driven; understand performance expectations and are aware of performance
results
- Provide direction/supervision/ feedback for Team Members to maintain levels of high productivity and team morale
- Communicate Team Member work performance to the restaurant management team and appropriately address
performance issues
- Train new and current team members on tasks
- Balance cash drawers and prepare cash deposits as assigned by the restaurant management team
- Abide and enforce to the rules and direction given by the restaurant management team

Job expectations

The Shift Leader performs leadership, management and organization tasks to ensure team members work efficiently and effectively during their shift.

In addition, they:

- Effectively plan, organize, and implement all daily operational routines and activities
- Complete all required administrative duties and daily paperwork including required checklists
- Supervise and perform closing and/or opening activities as directed by the restaurant management team
- Establish an environment of trust to ensure honest, open, and direct communication
- Role model and set a positive example for the entire team in all aspects of business and personnel practices
- Ensure that they and all Team Members abide by company policies and directives
- Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize
restaurant costs; properly uses all products, supplies, and equipment facilities
- Support the goals, decisions, and directives of the restaurant management team and is not insubordinate
- Contributes to the restaurant’s success by accomplishing the expected work during each shift consistently
- Communicate effectively with team members and management to resolve any interpersonal issues as needed

Requirements

- Current student or high school diploma/GED preferred
- Must be at least 18 years old and fluent in English
- Certified in all stations following the DHC Training Program
- Flexibility to work nights, weekends, and holidays
- Ability to stand for long periods of time and work in a fast-paced environment
- Positive attitude while conducting any and all duties
- Commitment to guest satisfaction
- Effective communicator with co-workers and the restaurant management team

Transportation & accessibility

- Must have reliable transportation to work, a driver’s license and proof of insurance
- Must have telephone or other reliable method of communicating with supervisor and co-workers

Hours

- Must be able and willing to work flexible hours including opening and closing shifts
- This includes working weekends/nights and holidays whenever necessary

Skills & Abilities

- Ability to delegate tasks
- Excellent time management, organizational and planning skills
- Strong people/guest service skills
- Ability to look at the restaurant operations from a guest’s point of view
- Ability to take initiative and solve problems
- Able to stand for long periods of time
- Able to bend and stoop
- Able to work around heat
- Able to work around others in close quarters
- Able to lift 50-75 lbs. comfortably

Benefits-  

  • Flexible schedule 
  • Free employee meals- 1per shift
  • Opportunity for advancement
  • Health benefits and 401k after eligibility is met

Can be raised to $18.50 with upper management approval.  Previous experience as lead a MUST


  • Shift Leader

    2 months ago

    Irvine, United States Farmer Boys Irvine-1099 Full time

    The Shift Leader is an entry level restaurant management position. A Shift Leader will be required to be cross-trained in all crew level job positions and maintain a working knowledge and proficiency in each. Guiding your team to a successful and fun shift is rewarding, and can set up great leadership skills for the rest of your...

  • Shift Leader

    4 weeks ago

    Irvine, United States Insomnia Cookies Full time

    As a Shift Leader at our UC Irvine store located at 4187 Campus Dr Irvine CA 93612, you are the captain of our bakery day or night! You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and...

  • Shift Leader>

    2 months ago

    Irvine, United States Wingstop Full time

    Wingstop - 3972 Barranca Pkwy Ste F1 - [Restaurant Shift Manager] As a Shift Leader @ Wingstop, you'll: Be responsible for managing the day-to-day aspects of a Wingstop; Help direct and train Team Members; Assist in goals driven by the GM and AGM; Be at a perfect starting point for those with a management mindset and would like to learn more about Leadership...

  • Shift Leader>

    4 weeks ago

    Irvine, United States Wingstop Full time

    Wingstop - 3972 Barranca Pkwy Ste F1 - [Restaurant Shift Manager] As a Shift Leader @ Wingstop, you'll: Be responsible for managing the day-to-day aspects of a Wingstop; Help direct and train Team Members; Assist in goals driven by the GM and AGM; Be at a perfect starting point for those with a management mindset and would like to learn more about Leadership...

  • Shift Leader

    4 weeks ago

    Irvine, United States Sprinkles Full time

    As a Shift Lead, you will contribute to the success of Sprinkles by assisting the management team with bakery operations to create and maintain the _Sprinkles Experience _for our guests and associates. You will be a leader to your peers, and a role model of the Sprinkles culture. If you enjoy leadership, this is the sweet spot to learn all things operations...

  • Shift Leader

    3 weeks ago

    Irvine, United States Sprinkles Full time

    As a Shift Lead, you will contribute to the success of Sprinkles by assisting the management team with bakery operations to create and maintain the _Sprinkles Experience _for our guests and associates. You will be a leader to your peers, and a role model of the Sprinkles culture. If you enjoy leadership, this is the sweet spot to learn all things operations...

  • Shift Leader

    1 month ago

    Irvine, United States Dave's Hot Chicken - Kezo California Full time

    Dave's Hot Chicken Shift LeadSummaryThe Shift Leader is responsible and accountable for all restaurant activities while on duty. The Shift Leader will work with therestaurant management team to ensure all activities are consistent with and supportive of the restaurant’s business plan. They will ensure all Team Members are performing their job...

  • Shift Leader

    2 days ago

    Irvine, United States 1033 - Dave's Hot Chicken - Irvine Full time

    Job DescriptionJob DescriptionDave's Hot Chicken Shift LeadSummaryThe Shift Leader is responsible and accountable for all restaurant activities while on duty. The Shift Leader will work with therestaurant management team to ensure all activities are consistent with and supportive of the restaurant’s business plan. They will ensure all Team Members are...

  • Shift Leader

    4 weeks ago

    Irvine, United States Dave's Hot Chicken - Kezo California Full time

    Dave's Hot Chicken Shift LeadSummaryThe Shift Leader is responsible and accountable for all restaurant activities while on duty. The Shift Leader will work with therestaurant management team to ensure all activities are consistent with and supportive of the restaurant’s business plan. They will ensure all Team Members are performing their job...

  • Shift Leader

    2 weeks ago

    Irvine, United States Sprinkles Full time

    As a Shift Lead, you will contribute to the success of Sprinkles by assisting the management team with bakery operations to create and maintain the _Sprinkles Experience _for our guests and associates. You will be a leader to your peers, and a role model of the Sprinkles culture. If you enjoy leadership, this is the sweet spot to learn all things operations...

  • Shift Leader

    18 hours ago

    Irvine, United States Rubio's Restaurants Full time

    Irvine - 012, 17655 Harvard Ave, Irvine, California, United States of America Req #3109 We are looking for experienced Shift Leaders to join our Rubio’s Team! Why Rubio’s? Competitive Wages Guest Tipping Program to boost your income 50% Food Discount Free Shift Meals Medical, Dental, and Vision plans Flexible Work Schedule What we are looking for: A...

  • Shift Leader

    4 weeks ago

    Irvine, United States Rubio's Restaurants Full time

    We are looking for experienced Shift Leaders to join our Rubio's Team! Why Rubio's? * Competitive Wages * Guest Tipping Program to boost your income * 50% Food Discount * Free Shift Meals * Medical, Dental, and Vision plans * Flexible Work Schedule What we are looking for: * A standout player who enjoys working with a team to hand craft every item from...

  • Shift Leader

    1 month ago

    Irvine, United States Pieology California Full time

    Akash Management, LLC is a restaurant leading company while doing business as Pieology.  Our Commitment to Winning: “We outperform everyone in everything that we do with the relentless hunger to always be on top…” We constantly innovate, use technology, and employ a highly trained workforce that is focused on delivering the best restaurant experience...

  • Shift Leader

    4 weeks ago

    Irvine, United States Pieology California Full time

    Akash Management, LLC is a restaurant leading company while doing business as Pieology.  Our Commitment to Winning: “We outperform everyone in everything that we do with the relentless hunger to always be on top…” We constantly innovate, use technology, and employ a highly trained workforce that is focused on delivering the best restaurant experience...

  • Bakery Shift Leader

    3 days ago

    Irvine, United States Sprinkles Cupcakes Full time

    Sprinkles Irvine Bakery As a Shift Lead, you will contribute to the success of Sprinkles by assisting the management team with bakery operations to create and maintain the _Sprinkles Experience _for our guests and associates. You will be a leader to your peers, and a role model of the Sprinkles culture. If you enjoy leadership, this is the sweet spot to...

  • Bakery Shift Leader

    1 month ago

    Irvine, United States Sprinkles Full time

    Sprinkles Irvine Bakery As a Shift Lead, you will contribute to the success of Sprinkles by assisting the management team with bakery operations to create and maintain the Sprinkles Experience for our guests and associates. You will be a leader to your peers, and a role model of the Sprinkles culture. If you enjoy leadership, this is the sweet spot to learn...

  • Bakery Shift Leader

    4 weeks ago

    Irvine, United States Sprinkles Full time

    Sprinkles Irvine Bakery As a Shift Lead, you will contribute to the success of Sprinkles by assisting the management team with bakery operations to create and maintain the Sprinkles Experience for our guests and associates. You will be a leader to your peers, and a role model of the Sprinkles culture. If you enjoy leadership, this is the sweet spot to learn...

  • Yogurtland Shift Leader

    3 weeks ago

    Irvine, United States Yogurtland Franchising Full time

    **POSITION OVERVIEW** Ensures company standards are met in the event a Store Manager is unavailable and to ensure associates comply with policies and procedures. Assist the Store Manager in the development and compliance with policies and procedures. Upholds and executes the vision and mission of Yogurtland and assists others in doing the same. **CULTURAL...

  • Bakery Shift Leader

    1 month ago

    Irvine, United States Sprinkles Cupcakes Full time

    Job DescriptionJob DescriptionSprinkles Irvine Bakery As a Shift Lead, you will contribute to the success of Sprinkles by assisting the management team with bakery operations to create and maintain the Sprinkles Experience for our guests and associates. You will be a leader to your peers, and a role model of the Sprinkles culture. If you enjoy leadership,...

  • Bakery Shift Leader

    4 weeks ago

    Irvine, United States Sprinkles Cupcakes Full time

    Job DescriptionJob DescriptionSprinkles Irvine Bakery As a Shift Lead, you will contribute to the success of Sprinkles by assisting the management team with bakery operations to create and maintain the Sprinkles Experience for our guests and associates. You will be a leader to your peers, and a role model of the Sprinkles culture. If you enjoy leadership,...