IT Specialist

1 month ago

Manchester, United States Sequel Medical Technology Full time
Job DescriptionJob DescriptionAbout Sequel
Sequel Med Tech is an early-stage company developing the next generation of precision drug delivery devices.

Job Overview
Reporting to the Associate Director of IT, the Senior IT Technology Specialist will help spearhead the establishment of Sequel’s IT support function. You will also partner with external vendors to establish a helpdesk ticketing system, launch a helpdesk function, and deliver training and support to employees. If you are a skilled, experienced and well-rounded helpdesk specialist looking for an opportunity to expand your skills and grow into more project leadership roles, this is the job for you  

***Position will require West Coast business hours (9:00AM - 5:00PM PST)***

Job Responsibilities and Essential Duties
  • Onboarding Support:
    • Provide comprehensive onboarding support for local and field-based employees.
    • Ensure a seamless integration into Sequel Med Tech's IT ecosystem.
  • Helpdesk Support:
    • Offer ongoing helpdesk support, including troubleshooting and issue resolution.
    • Address MS Office support, 365 configuration, and backup and recovery needs.
  • Vendor Management:
    • Collaborate with the other members of the Technology and Operations team to set up contracts with a helpdesk vendor and other service providers.
    • Ensure vendor adherence to service level agreements (SLAs).
  • Security Administration:
    • Administer KnowB4 security training to employees.
    • Set up multifactor authentication and encryption measures.
    • Integrate Entra SSO (SAML) to third party applications.
  • Project Leadership:
    • Take the lead on IT projects, contributing to the enhancement and development of IT processes.
    • Assist in drafting and implementing IT policies.
    • Lead development of quarterly goals for helpdesk
  • Collaboration and Partnership:
    • Partner with business leaders to understand and address specific business needs.
    • Collaborate with the Sr. Director, IT & Infrastructure to meet organizational objectives.
  • Salesforce CRM Backup:
    • Provide backup administration support for Salesforce CRM.
  • Security and Compliance Enhancement:
    • Collaborate with vendors to improve overall security and compliance measures.
    • Ensure that all IT systems are compliant with Sequel Med Tech’s corporate directives, FDA regulations, SOC II, HITRUST, NIST and ISO standards.
  • Inventory Management
    • Maintains IT assets and ensure that inventory levels are optimized and maintained.
  • On-Call Rotation and After-Hours Support:
    • Participate in an on-call rotation to provide support outside of regular business hours.
    • Due to the nature of this support role, there will be occasional requirements outside of normal business hours, such as emergency support or tradeshow support.

Minimum Requirements
  • Bachelor’s degree in computer science preferred but not required.
  • 4+ years of IT helpdesk support in a fast-paced corporate environment. Experience in IT helpdesk in a consulting environment or supporting multiple clients is a plus.
  • Preferably, candidates should be based on the West Coast to align with Pacific Time zone needs, ensuring coverage and support during business hours.

Required Knowledge, Skills and Abilities
  • Excellent knowledge of technology trends, software licensing models, current and emerging compliance requirements impacting IT hardware, software, and services acquisitions and contract terms.
  • Broad technical infrastructure experience at scale covering compute, storage, networking, end user support and security disciplines and applications.
  • Proven experience bringing IT projects from scope to launch.
  • Design and implementation skills with the following products is a plus:
    • Microsoft Entra, formally known as Azure Active Directory
    • Microsoft 365 & Entra Admin Portals
    • Microsoft Office suite of applications
    • MS Intune/Autopilot deployments
    • Jamf MDM
    • Entra SSO for third party applications
  • Knowledge of hardware & software installation and configuration, LAN, network access, internet, email, and printer support.
  • Excellent interpersonal and communication skills
  • Excellent problem solving and customer service skills.
  • Ability to work well under pressure and independently.
  • Ability to balance multiple priorities simultaneously.
  • Ability to lead and contribute to IT projects.
  • Experience administering the following software applications a plus.
    • NetSuite
    • SharePoint
    • Salesforce
    • TalkDesk CTI
    • KnowBe4
Sequel Med Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Powered by JazzHR

sq474xYD70