Maintenance Supervisor at Encore at Westgate

Maintenance Supervisor 

Location:  Encore at Westgate Townhomes - Leland, NC 

SUMMARY:

Along with the Community Manager, the Maintenance Supervisor is responsible for overseeing the physical assets, general maintenance repairs, apartment make-readies, preventive maintenance and construction or rehabilitation projects for an apartment community. Responsible for walking and accepting units from construction, maintaining adequate inventory of supplies for repairs and monthly maintenance budget monitoring. Must be flexible and able to work varied schedule, including weekends and some holidays as required.                                                                                                     

 I.  ESSENTIAL DUTIES AND RESPONSIBILITIES

• Under direction of the Community Manager, supervises, schedules and performs maintenance activities for apartment community along with maintenance staff.
• Work with the office team and Community Manager (i.e., walking apartments, move-in/move-out reports, etc.).
• Determine weekly apartment make-ready and Service Request schedules.
• Report apartments that are ready to show to the Community Manager.
• Complete weekly/daily maintenance employee schedules and assignments in tandem with Community Manager.
• Communicate assignments and tasks to employees. Make sure they have all the instructions necessary to complete assignment properly.
• Periodically check the work progress of each maintenance employee. Provide immediate assistance and instruction as needed.
• Provide input to Community Manager regarding employee performance evaluations, employee compliments from residents, corrective counseling needs, etc.
• Assist Community Manager in recruiting and interviewing potential staff members.
• Coordinate, schedule and respond to resident/management requests and Service Request for occupied apartments.
• Use Service Request and schedules to establish priorities. Determine with Community Manager, requests or emergencies that should be top priority.
• Assign Service Requests equally to Maintenance Technician(s).
• Monitor the completion of Service Requests in order to limit call backs.
• Coordinate warranty work orders with Vendors.
• Monitor the number of times a specific repair must be repeated. Determine course of action.
• Coordinate, schedule and prepare vacant apartments for move-in.
• Walk all vacant units to determine make-ready needs. Coordinate effort with Community Manager to make schedule and assignments. If major appliances or carpets need replacing, discuss with Community Manager before taking action.
• Ensure all repairs/replacements necessary for apartment to be occupied are completed.
• Ensure all trash from apartments are cleaned out before, during and after make-ready activity.
• Coordinate and schedule appropriate safety and skills training for maintenance employees.
• Assess training needs of maintenance employees and along with Community Manager and Director of Maintenance, provide input for training programs.
• Provide one-on-one training to employees that may need to polish current skills or wish to learn new skills.
• Prepare, train and encourage all levels of maintenance staff for the opportunity to be promoted.
• Provide initial safety and safety equipment training for all new employees.
• Identify and correct hazardous community conditions.
• Tour property daily to look for needed maintenance and liability hazards and report to Community Manager.
• Repair hazards or assign completion of these tasks to the Maintenance Technicians. Also secure storage/pool areas, check timers and listen for electrical shorts and malfunctioning motors.
• Periodically complete written property safety audits.
• Coordinate, schedule, and perform preventive maintenance on equipment and apartments.
• Order supplies while managing maintenance budget.
• Work with Community Manager and use input from maintenance staff to determine supplies and equipment needs.
• Must get approval from Community Manager prior to placing orders for major expenditures and unbudgeted items.
• Provide input to Community Manager in determining needs for next fiscal year budget.
• Attendance is an essential job function.
• May be requested to assist in other communities, if needed
• Assist with hazardous weather problems, fires, floods, freezes, etc.
• Responsible for overall organization and cleanliness of work areas and maintenance shops.
• Attends and participates in industry and NHE’s training programs as required.
• Responsible for vendor management, contract monitoring and quality control.
• Performs the tasks of subordinate associates as needed.
• Perform any and all other duties as requested or assigned by your supervisor / manager.
• This job description does not list all functions and tasks. Job functions may be added, deleted, or modified at any time by the NHE management team.

II.  KNOWLEDGE, SKILLS AND ABILITIES 

• SPECIFIC SKILLS/EQUIPMENT
  
  •  Computer
  •  Propane torch (Plumbing)
  •  Steam clean/shampoo machine
  •  Key machine
  •  Sewer machine
  •  Sink machine
  •  Leak detector
  •  Ampro meter
  •  Volt meter
  •  Manifold gauges
  •  Charging cylinders
  •  Boilers
  •  Spray paint rig
  •  Air conditioners
  •  Appliances
  •  Water heaters
  •  Welding torches (A/C)
  •  Hand tools

• Must be able to perform all facets of apartment make-ready.
• On a regular basis must use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc.
• Must be able to deal with moderate to high levels of stress due to meeting deadlines, reprioritizing activities and supervising employees.
• Will interact regularly with residents, vendors, contractors, supervisors, employees and coworkers and therefore, must have excellent interpersonal skills.
• Ability to handle multiple tasks and prioritize duties and responsibilities.

• Attention to detail.
• Must have the ability to work with little direction maintaining confidentiality and professionalism. 
• Be a team player.

III.  SUPERVISORY RESPONSIBILITIES

Under direction of the Community Manager, supervises on-site maintenance staff, which may include Apprentice Techs, Techs, and Groundskeepers.

IV.  QUALIFICATIONS

• Construction experience preferred.
• Previous supervisory experience is required.
• Must be able to troubleshoot and repair HVAC equipment, plumbing systems, electronic systems, all major appliances, pool and spa equipment and other systems on community (gates, phone jacks, irrigation systems, etc.).

• Must have a valid driver’s license or means of immediate transportation to provide service calls.

V.  EDUCATIONAL AND/OR EXPERIENCE

• High School Diploma or equivalent required; some college or trade school preferred.
• Position requires a minimum of 5 years general maintenance experience and/or at least 1-year multi-family, industrial or institutional Service Request experience.
• TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS
  
  • Freon Recovery Certification Type I and II, or Universal.
  • Certified Apartment Service Technician (CAMT) preferred.
  • Certifications in boilers, plumbing, HVAC (basic and advanced), journeyman license, use of fire extinguisher and first aid preferred.
  • Must have training in compressor diagnosis, appliance repair, etc.
  • Must have certifications/permits required by city or state to perform job responsibilities (i.e., pool operations, maintenance, electrical, plumbing, HVAC, etc.).
  • Painting experience.

VI.  LANGUAGE/MATHEMATICAL/REASONING ABILITY

Ability to generate reports, business correspondence.  Effectively present information and respond to questions from clients, customers, and the general public. Must possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Must be able to read and write in English at intermediate level to read diagrams, meters, instructions, write reports, etc.  Must be able to apply common sense understanding and carry out instructions and plans furnished written and verbally.

VII.  PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to  do the following:

• Will use hands to finger, handle, or feel and; talk or hear.
• Will be exposed to constant activity that requires intermittent standing, walking, bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavy weight material/appliances/equipment) up to and in excess of 50 pounds or more, climbing ladders/stairs, and walking on rooftops.
• Requires manual dexterity sufficient to operate small-motorized equipment (i.e., repetitive hand/wrist, griping and elbow motion).
• Must have normal range of hearing, close, distance and color vision, color discrimination, peripheral vision, and depth perception and ability to adjust focus for proper operation and repair of machines, wiring, and equipment.
• Must be able to complete tasks wearing appropriate safety equipment (i.e., back belts, goggles, masks, gloves, etc.).
• Will be exposed on a regular basis to outdoor environment (i.e., heat, cold, damp, rain, etc.).
• Will also have light to moderate exposure to injuries (i.e., chemicals, electrical, machinery, tools, lifting, etc.).
• Will be exposed to some low-level noise when using power tools. Hazards can be minimized with proper lifting techniques, MSDS and general safety training and wearing of proper safety equipment.
• Will be regularly called upon to work overtime and service calls after-hours schedules. Refer to your Community Manager for community specific service call/after-hours guidelines.

VIII.  WORKING CONDITIONS AND ENVIRONMENT

While performing the duties of this job, the employee primarily works indoors/outdoors from the NHE, Inc. on-site property.  The employee will regularly work in a highly mobile environment in performance of the above duties and responsibilities.  The noise level in the work environment is usually moderate.

IX.  POLICIES AND PROCEDURES

The employee in this job must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.  

BENEFITS

All full-time employees are eligible to participate in our benefits program.  NHE offers:

• HDHP Health Insurance Plan
• PPO Health Insurance Plan
• Vision Insurance
• Dental Insurance
• Short-Term Disability
• Long-Term Disability
• Group Life Insurance
  

• Health Savings Account (offered for HDHP plan)
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401k Retirement plan
• 12 Paid Holidays (includes Birthday Holiday)
• Up to 130 hours of PTO

About NHE, Inc.

As a diverse real estate management company, we appreciate the importance that professionalism, caring service and relationships have on providing quality services to residents and property owners alike. We work to provide superior service by capitalizing on our vast experience, dedicated employees and investments in technology, training and certification.

Based in Greenville, South Carolina, NHE is a leader in homeowner association management services, multi-family and apartment management solutions, and consults with owners and operators to determine best practice operations.

EOE