Avum is seeking a skilled and experienced DoD Procurement Functional Subject Matter Expert to lead the functional support of an Appian-based Contract Writing System. As a functional support analyst, you will assist, troubleshoot, and coordinate with internal teams or external vendors to resolve functional user incidents, problems, and service requests. This role will serve as the lead functional support point of contact for users encountering issues with the Electronic Procurement System (ePS), delivering prompt and effective solutions while upholding high customer service standards. This role is pivotal in ensuring the functional operation of critical software systems supporting the Department of the Navy (DON) Procure-to-Pay processes.

What You Will Be Doing:

• Providing functional support and assistance for ePS, systems supporting the Department of the Navy (DON) Procure-to-Pay processes, and other related business-critical applications

• Addressing user functional incidents and problems related to the systems/applications, research open requests, and contact external contacts for answers

• Collaborating with end-users, business stakeholders, and IT teams to identify common incidents and service requests and identifying technical and process changes that will enhance the user experience

• Coordinating with internal IT teams, software vendors, and external partners to promptly escalate and resolve complex functional issues

• Coordinating with the change management and product scrum teams in advance for product releases and changes to business rules and requirements

• Coordinating with the user community, including onboarding new users into applications, setting up user accounts, providing instruction, troubleshooting login issues, escalating connection problems, and managing user help desk requests

• Developing and delivering training materials and sessions on system functionality and best practices to end-users

• Developing and delivering self-service resources to identify and resolve issues independently and minimizing ticket volume for all Service Desk teams

• Documenting support activities, including troubleshooting steps, resolutions, and system configurations, in the knowledge base or the BMC Helix ticketing system for future reference

• Following standard procedures for appropriately escalating unresolved issues to the appropriate internal teams

• Generating internal and customer-facing documentation, including user guides, knowledge articles, frequently asked questions (FAQs), business process descriptions, and other general writing activities

• Managing, documenting, and participating in user events, including training, testing/evaluation sessions, user acceptance testing, and product review sessions

• Responding to and resolving user-reported issues, inquiries, and service requests related to the software systems through various channels, such as the BMC Helix ticketing system, Microsoft Teams, Jira (the ePS development team's ticketing and incident management system), phone, email, or chat

• Creating comprehensive documentation, including functional user guides and training materials, to support deployment, maintenance, and user adoption of the DON Procure-to-Pay applications

• Providing training and support to end-users and administrators on using and managing DON Procure-to-Pay applications effectively, promptly addressing any questions, issues, or enhancement requests

• Staying updated on the latest best practices and industry trends related to government acquisition management

• Proactively identify opportunities for process optimization and innovation to enhance the value delivered by DON Procure-to-Pay applications

What You Will Need:

• US Citizenship is required in addition to the ability to obtain and/or maintain a US Department of Defense (DoD) Secret Clearance

• Bachelor's Degree in Business or other functionally related field

• Deep knowledge of the Department of Defense (DoD)'s Procure-to-Pay processes and the Department of the Navy (DON) procurement domain

• Strong understanding of government acquisition management processes and regulations (e.g., FAR, DFARS)

• Experience implementing DoD acquisition and contracting writing systems/solutions

• Knowledge or experience working with the Federal Procurement Data System (FPDS-NG), System for Award Management (SAM), or other acquisition-related interface partners

• Knowledge of process design best practices and can guide process re-engineering

• Experience implementing enterprise solutions for organizations with diverse technology portfolios

• Ability to work effectively in a team environment and collaborate with stakeholders at all levels

• Excellent analytical, problem-solving, and communication skills

• Proven ability to communicate effectively with technical, operational, and management audiences with broad and varied backgrounds

If You Have This, It's A Plus:

• Knowledge and experience in Agile methodologies (e.g., Agile Scrum and DevSecOps)

• ITIL certification

• Familiarity with Appian based or similar low-code procurement systems (ex. Department of the Navy (DON) Electronic Procurement System (EPS)

• DAWIA training certifications

What's In It For You:

• Being part of a remote-first environment that rewards dedication and innovation

• Receiving competitive compensation and benefits package that includes bonuses and 401K with 6% matching that vests immediately after meeting eligibility requirements

• Joining a mission-driven, technically forward team

Location:

This fully remote role requires the candidate to participate in meetings virtually using tools like Microsoft Teams. Online availability will be required during the core Eastern Standard Time (EST) hours, Monday through Friday. The candidate must interact and coordinate remotely with external project team members and other Avum employees, supporting core Eastern Standard Time (EST) hours. As a remote employee, the candidate will not have a permanent office or desk space but may be required to attend in-person meetings. This may require travel to government sites located in Washington, D.C., and the Avum office located in Agoura Hills, California.

About Avum

Avum, Inc. is a certified small-disadvantaged business that provides advanced software, database, and business intelligence systems to the DoD/military, intelligence community, and federal, state, local, and commercial clients since 1991. We manage technical programs and projects and provide strategic guidance to support our customer's system engineering efforts. We provide sustainment in mission-critical and secure environments. We support information assurance activities and accreditation for the systems we deploy. Our engineers conduct rapid prototyping and Agile customer-focused iterations to produce complex applications, predictive analytic data environments, and NIST SP 800-53 compliant system architecture deployed within Navy and DoD networks. We have subject matter experts in multiple domains and technical expertise across all core technology stacks. We specialize in application development, large-scale database design, data engineering, and data visualization. Through results-driven, agile collaboration, the company continually researches and deploys secure solutions that exceed customer expectations in meeting or beating customer-allocated budgets and schedules. We aspire to the highest standards of ethical behavior and professional integrity in providing our customers with service that consistently earns us the highest possible performance ratings.

Avum, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.