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Appliance Service Technician
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The roots of Denmar Associates trace back to 1973 when Mr. Martin made the decision to start servicing household appliances in addition to repairing other items. Today, we remain family owned and operated, with a passion to serve others in a God honoring way. We are a faith-based company and strive to live out our faith by allowing the Bible to guide and direct our everyday decisions. Our goal is to serve our Team Members and customers according to these same guiding principles. With four divisions serving customers in six states on the East Coast, Martin Appliance, Martin Water Conditioning, Martin Furniture & Mattress and Pure Test Laboratory serve countless residential and commercial customers with an attitude of care and respect which builds a spirit of cooperation and trust.
We believe success is a mixture of many things and can be defined in various ways. We need the right people on our Team to bring together great strategy and world-class products to meet the diverse needs of our exacting customers. Sustaining future growth and meeting goals we set for ourselves is dependent in large part upon how well we attract, enable, and reward the best people to join us on this journey.
We are looking for a motivated team player to join our Appliance Service Team to help deliver our business strategy and work with other great people to help our company achieve both short and long-term objectives and goals.
Our Mission is to glorify Christ through positively impacting the lives of those we serve each day, while being faithful stewards of all things entrusted to us.
Our Core Values are:
Integrity | Passion to Serve | Team Building | Excellence & Value
Personal & Professional Development | Work Life Balance | Stewardship
Job Summary
Appliance Service Technicians at Martin Appliance are experts in appliance product knowledge. They diagnose, repair and service electric and gas appliances in the homes and businesses of our customers. They provide information and options based on the diagnosis, and they recommend related options to offer a solution that meets the customer’s standards. They follow up on related details as needed.
Appliance Service Technicians are responsible for building relationships with customers, co-workers and manufacturers. They are the face of Martin Appliance and are expected to conduct business in a professional way that honors our legacy and mission.
Essential Duties and Responsibilities
Are you the type of person that ignores a piece of trash on the floor…or would you pick it up?
The successful Appliance Service Team Member will possess a great attitude and a servant’s heart. We believe that the technical aspect of your role is essential; we provide a great deal of training in this area. You will be working with mechanical appliances, so it is crucial that your understanding of these machines is complete. You will be working with both electric and gas appliances.
Your professional demeanor and attitude also play a tremendous part in the fit that you will be on the team. We are looking for a Team Member who can work within the team but also take initiative independent of direct supervision.
Our goal for you is to be considered a Trusted Advisor to our customers rather than a hard-shelled expert on the task at hand.
Being a Trusted Advisor also requires empathy and tact, especially when faced with a challenging situation. Good communication skills are essential when dealing with customers as well as other Team Members who might be in different locations.
Strength is required as this is a physical job with many appliances weighing a great deal. You will be using trucks, hand carts and your muscles to shift and move these pieces in customers’ homes. The successful candidate should be physically fit.
This position will require working a variety of hours that may include early mornings, weeknights and Saturdays and at certain times, extra hours beyond the normal schedule. There will be times that you will be the “On Call” technician for after hours emergencies that may require extended hours including Sunday.
You will be entrusted to operate a company vehicle and are responsible for coordinating the maintenance of that vehicle, including scheduling routine oil changes and inspections, and other necessary service. You are also responsible to see that the vehicle is kept clean and tidy both inside and outside.
Perform other duties and responsibilities, as assigned.
Competencies
You can read and write English and perform basic math functions that would commonly be found in a retail sales environment. Your interpersonal skills are great; you can read, write and otherwise communicate effectively with managers, Team Members and customers.
The successful candidate can use a computer, tablet or smartphone to send emails, order online products and are comfortable using these pieces of technology. You can also operate copiers, scanners and other forms of technology commonly found in an office.
You are enthusiastic, friendly and energetic and possess a genuine desire to provide outstanding service. You are slow to anger and can remain calm in most situations.
You enjoy learning and gaining knowledge, and you possess good decision-making skills.
You are comfortable in a professional environment and you are concerned with your own neatness and cleanliness. You can multi-task, handling the needs of customers as well as being flexible to the needs of the company. People would describe you as detail-oriented and mechanically inclined. You most likely work on your own car and fix the broken toaster rather than buy a new one.
You can pass a criminal background check along with driving record and drug screening.
Education and/or Experience
We value both formal and non-traditional education and believe that learning is a lifelong journey not bound to a specific time or place. Our ideal candidate is a continuous learner who wants to grow to become a better person and Team Member.
Other Attributes
You are described as dependable and have a high attention to detail. You demonstrate ethics and integrity in your work. You enjoy working with others as a part of a team and demonstrate self-control. You are cooperative and helpful to customers, and show concern and empathy for others. You courageously take on challenges and can adapt quickly to changes in the workplace. You smile easily
Physical Demands
This position involves constant moving, talking, hearing, reaching, lifting, grabbing and standing. You will also need to stoop, kneel, crouch, travel up and down stairs and be able to lift up to 75 pounds unassisted and 300 pounds with assistance. You will drive or ride in a truck to customer’s homes and then manually move appliances for diagnosis, repair and then reinstall them.
Work Environment
We strive to provide a positive work environment in which all team members feel they can grow personally and professionally. Reasonable accommodations are made to enable persons with disabilities to perform the described essential functions. We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit and business need.
