Job DescriptionJob DescriptionGuidewire, Inc is a Non-Profit Human Service Agency that provides residential, and day supports to adults with developmental disabilities through Hampden & Berkshire counties. We are seeking a detail-oriented IT Assistant to join our team. The IT assistant will be responsible for assisting with the maintenance, security, and operations of the electronic/communications equipment of Guidewire, Inc. This is a full-time, non-exempt position, working out of our Chicopee office with travel to the Springfield and Pittsfield Offices and reporting to the Facilities IT Manager and/or Facilities Director. This is a great opportunity to work in a friendly, professional, and supportive environment.

Core Job Responsibilities (Not all inclusive):

• Troubleshooting problems for staff on electronic equipment including internet, telephone and facsimile systems.
• Maintaining electronic equipment in all the residences where electronic equipment owned by Guidewire, Inc is installed.
• Researching and recommending software and/or hardware changes/improvements.
• Training of staff on software.
• Ensuring compliance with the Agency policy on computers and software.
• Maintaining inventory databases of computer equipment and locations and computer related supplies.
• Assist with Agency Website.
• Assist with maintaining email addresses and communication with email host company.
• Communicate with all levels of management and staff on a diplomatic and courteous level.
• Assist with monitoring and maintaining Shortel Phone system across the Agency.
• Assist with policy development regarding data security & equipment use.

Benefits:

• Health, vision, dental & life insurance
• Short-term & Long-term disability insurance
• 401 (K) retirement plan (with company contribution)
• Competitive sick, personal and vacation time
• 11 Paid Holidays
• Tuition Remission
• Employee Assistance & Employee Discount Program

Qualifications:

• This position requires a minimum of two (2) years in a technical, hands on environment, dealing with Microsoft software, electronics hardware. The ability to work in a fast paced, challenging environment is required.

About the Agency:

Guidewire, Inc is a Non-Profit Human Services Agency founded in 1982, supporting people with disabilities in community settings, enabling adults and young adults with developmental disabilities and behavioral challenges to enjoy community living. We believe everyone deserves to experience a rich and fulfilling life within their local community. Our team is here to support them with well-trained and dedicated staff guiding them every step of the way. We appreciate the dedication and talents of our staff as the source of our success. We support our staff by offering professional development opportunities, recognition of accomplishments, rewarding and engaging work.

Guidewire, Inc is an equal opportunity employer

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