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Counter Team Members

2 months ago

Boston, United States Tatte Holdings LLC Full time
Job DescriptionJob Description

Our front of house team members welcome and care for guests in our cafes. Counter team members will have a working knowledge of all Tatte products, delivering delicious savory dishes and pastries, operating the point-of-sale register, and keeping a clean and organized workspace, while our baristas show off their artistic coffee skills by handcrafting delicious and creative coffee beverages. We expect our front of house team members to:

  • Engaging, warm, and welcoming communication skills and presence
  • Have a passion for and deep knowledge of our coffee menu, our bakery and savory offerings, and genuine hospitality
  • Have a desire to help where needed and work as part of a team
  • Live from Tatte’s core values and help Tatte deliver on its mission
  • Have flexibility to work a variety of shifts, including weekends, holidays, & afternoons/evenings
  • (Ideally, barista team members also have at least 1 year of experience as a barista using manual espresso equipment in a fast-paced restaurant/cafe)

Our Benefits and Perks

  • Competitive pay (counter team members start at $11.25/hr plus tips, baristas start at $12.50/hr plus tips---typically team members make $18-$22/hr+ including tips)
  • 401(k) (with a vesting match)
  • Health, dental and vision insurance for full-time team members
  • Vacation time (after one year of full-time service)
  • Immigration Reimbursement Program (after one year of full-time service)
  • Free employee assistance program services
  • Flexible schedule with no late nights
  • Internal English and Spanish classes
  • Free drinks and generously discounted meals
  • Exciting potential for growth

Summary of Counter Team Members’ Primary Responsibilities

  • Provides gracious and high-quality service to our guests by, among other things, welcoming guests to our cafes and engaging with them throughout their experience
  • Determine guests' needs by asking questions and sharing product knowledge
  • Has comprehensive knowledge of all Tatte products
  • Takes guests’ orders using our point-of-sale system/register
  • Executes all Tatte product and packaging standards
  • Delivers coffee beverages and food to guests
  • Maintains clean and well-stocked café stations
  • Actively maintains and supports café cleanliness and visual/brand standards
  • Complies with and follows all safety and sanitation standards at all times while adhering to our policies and procedures
  • Other duties as assigned

Summary of Baristas’ Primary Responsibilities

  • Provides gracious and high-quality service to our guests by, among other things, welcoming guests to our cafes and engaging with them throughout their experience
  • Has comprehensive knowledge of all Tatte products
  • Prepares and serves or delivers beverages according to Tatte recipes and specifications
  • Answers guests' questions about our offerings
  • Follows all recipe and presentation standards for our beverages
  • Operates all Barista station equipment according to standards
  • Keeps the bar (including bar equipment) clean and sanitary in accordance with applicable standards and well-stocked with inventory
  • Delivers beautiful and artistic espresso beverages
  • Other duties as assigned

Essential Functions/Working Conditions for FOH Positions

  • Strong communication skills to warmly engage with all guests and team members
  • Ability to work in a fast-paced environment
  • Able to grasp and reach overhead
  • Must be able to lift, move, and carry 50+lbs
  • Must be able to work 8+ hours a day on feet

Join us on our journey to create something special