Ops Intel Sr. Analyst

2 months ago

Atlanta, United States ServiceMaster Full time
Job DescriptionJob Description

Ready to be part of a dynamic and growing company?

ServiceMaster Brands is looking for talented people to join our team

What We Offer:

  • Medical, Dental, and Vision start the first day of the month following your date of hire
  • 401 (k) match
  • 15 Days paid time off and paid holidays, including 2 floating holidays
  • Career growth and advancement

Work Location: This role is fully remote and can work from any US based location

Ops Intel Sr. Analyst

We are searching for a Ops Intel Sr. Analyst to be responsible for designing, developing and maintaining a success measurement dashboard system. This includes working with data architects to design and produce dynamic insight dashboards, building tools to support catastrophe mobilization and creating accurate forecast models using multiple data sources. In this role you will need to be a hands-on self-starter in a very dynamic environment with the ability to extract key operational insights from performance data and identify best practices in both franchise support and franchise operations.


What you will do :

  • Design, develop and maintain a suite of dashboards and reports to standardize the measurement of success across multiple functional units to deliver actionable insights.
  • Perform trend, correlation, and regression analysis on large datasets to identify the influence of key drivers and the effectiveness of business initiatives.
  • Conduct data profiling and exploratory analysis to identify the critical factors driving success in both franchise operations and support.
  • Create reports, presentations, graphs, infographics, and other methods to visualize data
  • Work with business leaders to identify opportunities for improvement and optimize activities.
  • Develop modeling techniques to improve forecasting projections and measuring the impact of e.g. weather events, natural disasters, and social unrest.
  • Manage the collection and transformation of both structured and unstructured data from disparate sources and build tools and frameworks to automate data collection


What you will bring:

  • Bachelor's Degree in computer science, statistics, mathematics, or a related technical field.
  • Master's Degree in business administration or business analytics preferred.
  • 5+ years of relevant insight building experience.
  • Proficiency with MS Power BI
  • Familiarity with other business intelligence tools (e.g, QuickSite)
  • Experience using statistical computer languages (VBA, R, Python, SLQ, etc.) to manipulate data and draw insights from large data sets
  • Analytical and critical thinker with the ability to find solutions to abstract business issues and apply objective analysis of facts to conclusions
  • Knowledge of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks
  • Familiarity and hands on experience with Predictive Modelling, to develop models to drive optimization and business strategies
  • Ability to travel domestically (5-10% travel).

Compensation Details:

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At ServiceMaster, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $110,000 to $120,000 plus bonus.

About ServiceMaster Brands

ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, Aftermath Services®, Indoor Science.

While each brand maintains a distinct identity, we share a commitment to our mission to Making Everyday Heroes More Heroic™. From our franchisee experience to career development to our community outreach efforts, our values – We Serve, We Care, We Deliver, We Do - guide us.

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.

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