Supervisor - Airport Lounge (PHX)

2 months ago

Phoenix, United States Hyde Park Hospitality Full time
Job DescriptionJob DescriptionAirport Lounge Supervisor (PHX)

Pay: $24.00 per hour

Job Summary:

The role of the Airport Lounge Supervisor is a hands-on leader, focused on executing policies, procedures, and brand standards to achieve guest satisfaction through coordinating administrative and operational activities of assigned team members at the premium lounge, by Airport Dimensions supporting the Chase Sapphire Lounge by The Club, opening in the Phoenix Sky Harbor Airport. They will be responsible for overseeing all front of the house (FOH) employees during their shift. In addition, the Supervisor will have proficient knowledge in all lounge FOH positions and champion hospitality service.

Basic Skills:

  • Guest Experience- Maintains a friendly, cheerful, and courteous demeanor always ensuring the highest level of guest experience. While accurately answering inquiries from guests.
  • Hospitality Focus – focus on guest satisfaction and providing memorable experiences. generous, friendly, and warm spirited.
  • Leadership – lead by example, take control and provide employees with clear guidance and direction.
  • Multi-Tasking – ability to manage multiple responsibilities at once by focusing on one task while keeping track others.
  • Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
  • Speaking – Talking to others to convey information effectively.
  • Writing – Communicating effectively in writing as appropriate for the needs of the audience.
  • Conflict Resolution – Deescalate situations in a professional and courteous manner.
  • Problem Solving – develop solutions to remove obstacles to problems that may arise

Primary Job Duties:

  • Oversee shifts, hold pre-shift huddles, and complete shift notes
  • Meet guest needs through communication and courteous guest service skills
  • Ensuring that guests are satisfied with their experience at the lounge through regular interactions with guests
  • Responsible for coordination of assigned team members in accordance with the Company’s policies and applicable laws
  • Direct the activities of up to 30 team members at any given time
  • Assign duties to staff and follow up for completion
  • Coach and train Front of House staff
  • Assist with cleaning rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, break rooms if assigned by a manager
  • Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information
  • Remain calm and alert, especially during emergency situations and/or heavy lounge activity, serving as a role model for the staff and other lounge employees
  • Supervising the activities of employees on the front desk to ensure that they are greeting guests in a friendly manner and answering any questions they may have regarding lounge policies or services provided
  • Resolve guest issues, complaints, problems in a quick, efficient manner to maintain a high level of guest satisfaction and quality service
  • Assist managers with the interviewing and hiring process of new hourly staff
  • Coordinate with lounge managers to resolve service issues requested by the guests
  • Monitor number of alcoholic beverages served to passengers and alert management to potential problems
  • Maintain a thorough knowledge of all required regulatory agency requirements
  • Maintain current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicable
  • Possessing basic working knowledge of alcoholic beverages
  • Perform administrative tasks as required
  • Comply and ensure your team follows all TSA and local airport authority regulations
  • Other duties as assigned

Key Attributes:

  • Team spirited – excellent ability to collaborate with all staff and departments, being a team player and a respectful and approachable member of the management team and wider staf and partners.
  • Being accountable and taking ownership of the duties as set out, and others assigned
  • Employing the “Customer First” philosophy (including guests, staff, partners and other stakeholders) in meeting their needs and expectations.
  • The ability to listen to the “customers” needs, in turn offering confident recommendations, resulting in high satisfaction outcomes
  • Ability to make decisions quickly and effectively, when unanticipated situations may arise
  • Knowledgeable about the lounge, and the business operation as a whole
  • Communicate well both verbally and in writing
  • Provide all information in a timely and efficient manner
  • Always follow established safety procedures. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty

Minimum Acceptable Qualifications:

  • 5 years of previous guest service or hospitality experience and/or training
  • 2-3 years of previous leadership/supervisory experience
  • Demonstrates management and leadership skills
  • Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner
  • Ability to effectively and pleasantly present information in one-on-one and group settings to guests and other team members of the Company
  • Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences
  • Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment
  • Be able to stand during entire scheduled shift
  • Ability to handle the stress of a face-paced work shift up to ten (10) hours
  • Requires the ability to lift and / or move up to 40 pounds
  • Requires the ability to walk, bend, twist, and stand to perform normal job functions
  • Report on work on a regular and timely basis
  • Able to work rotating shifts including weekends and holidays
  • Must be able to pass and obtain security background check and clearance to work in airport environment

Benefits:

  • Medical Insurance (Health, Dental, Vision)
  • Disability Insurance
  • Vacation and PTO
  • 401K Plan with generous Company Matching
  • Employee Assistance Program (EAP)
  • Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

ABOUT THE COMPANY

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2024 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.

  • Airport Lounge Cleaner

    2 months ago

    Phoenix, United States Hyde Park Hospitality Full time

    Job DescriptionJob DescriptionAirport Lounge Cleaner (Appearance Care Associate)Pay: $20.00 per hourJob SummaryAppearance Care Associates will perform a full range of cleaning duties and responsibilities in support of the lounge operations at the new premium lounge, by Airport Dimensions supporting the Chase Sapphire Lounge by The Club, opening in the...

  • Customer Experience Concierge, Centurion Lounge

    5 days ago

    Phoenix, United States American Express Full time

    You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a...

  • Airport Lounge Front Desk Host

    2 months ago

    Phoenix, United States Hyde Park Hospitality Full time

    Job DescriptionJob DescriptionAirport Lounge Front Desk HostPay: $22.00 pr hourJob SummaryThe Concierge is a personal representation of the service and overall hospitality of the staff at the premium lounge by Airport Dimensions supporting the Sapphire Lounge by the Club opening in the Phoenix Sky Harbor International Airport. They are first touchpoint the...

  • Food and Beverage Runner

    2 months ago

    Phoenix, United States Hyde Park Hospitality Full time

    Job DescriptionJob DescriptionAirport Lounge Food and Beverage RunnerPay: $21.00 per hourJob SummaryThe Food and Beverage (F&B) Runner provides best-in-class guest service to our guests and is responsible for engaging with guests for the servicing of all food and beverage items at the new premium lounge, by Airport Dimensions supporting the Chase Sapphire...

  • Premium Lounge Guest Services Coordinator

    1 week ago

    Phoenix, Arizona, United States Hyde Park Hospitality Full time

    Job OverviewPosition: Airport Lounge Front Desk HostCompensation: $22.00 per hourRole SummaryThe Airport Lounge Front Desk Host serves as the initial point of contact for guests at the Sapphire Lounge by Airport Dimensions, located within the Phoenix Sky Harbor International Airport. This role is pivotal in establishing a welcoming atmosphere and ensuring a...

  • Maintenance Supervisor

    6 days ago

    Phoenix, United States Bryten Real Estate Partners Full time

    Job DetailsJob Location 654-Eco Phx - Phoenix, AZ Salary Range $30.00 - $32.00 Hourly DescriptionWe're excited to announce a Maintenance Supervisor position available at ECO PHX! We are committed to creating an inspiring and inclusive experience, celebrating our diverse culture, and offering a variety of benefits and opportunities. Be a part of the journey...

  • Premium Lounge Guest Services Representative

    7 days ago

    Phoenix, Arizona, United States Hyde Park Hospitality Full time

    Job OverviewPosition: Airport Lounge Front Desk HostCompensation: $22.00 per hourRole Summary:The Front Desk Host serves as the primary ambassador of the premium lounge experience at Phoenix Sky Harbor International Airport, representing the exceptional service ethos of Hyde Park Hospitality. As the initial point of contact, the Host establishes a welcoming...

  • Barista - Phoenix Airport

    1 month ago

    Phoenix, United States SSP Full time

    Job DescriptionWalk-Ins Welcome!   $17.50 / hr plus daily tips! Full Time2 Weeks Paid Vacation  Referral Bonuses Employer Pays 95% of Benefits Career development and opportunities for advancement  We are food travel experts and we are passionate about bringing cool, authentic restaurants to airports that reflect a taste of place! As a barista at...

  • Barista - Phoenix Airport

    4 weeks ago

    Phoenix, United States SSP Full time

    Job DescriptionWalk-Ins Welcome!   $17.50 / hr plus daily tips! Full Time2 Weeks Paid Vacation  Referral Bonuses Employer Pays 95% of Benefits Career development and opportunities for advancement  We are food travel experts and we are passionate about bringing cool, authentic restaurants to airports that reflect a taste of place! As a barista at...

  • Dishwasher - Phoenix Airport

    2 weeks ago

    Phoenix, United States SSP Full time

    Job DescriptionWalk-Ins Welcome!   To be successful as a dishwasher, you need to be thoughtful and passionate about your work. In this role, you are the face of the company and whether you are washing dishes, bussing tables, or helping to keep the restaurant clean, you will always have the opportunity to affect our amazing guests in an amazing way. If...

  • Dishwasher - Phoenix Airport

    4 days ago

    Phoenix, United States SSP Full time

    Job DescriptionWalk-Ins Welcome!   To be successful as a dishwasher, you need to be thoughtful and passionate about your work. In this role, you are the face of the company and whether you are washing dishes, bussing tables, or helping to keep the restaurant clean, you will always have the opportunity to affect our amazing guests in an amazing way. If...

  • Premium Lounge Guest Services Coordinator

    7 days ago

    Phoenix, Arizona, United States Hyde Park Hospitality Full time

    Job OverviewPosition: Airport Lounge Front Desk HostCompensation: $22.00 per hourRole SummaryThe Front Desk Host serves as the initial point of contact for guests at the premium lounge operated by Hyde Park Hospitality. This role is crucial in establishing a welcoming atmosphere and ensuring that guests receive exceptional service throughout their visit....

  • Meal Delivery Aide for PHX Seniors

    3 months ago

    Phoenix, United States Selrico Services Inc. Full time

    Job DescriptionJob DescriptionJob Summary:The Meal Delivery Aide for PHX Seniors at Selrico Services Inc. is responsible for ensuring timely and accurate delivery of nutritious meals to senior citizens in the Phoenix area. This is a part-time, hourly hospitality/restaurant position that requires a compassionate and detail-oriented individual to provide...

  • Airport Shuttle Driver

    2 days ago

    Phoenix, Arizona, United States Crowne Plaza Phoenix Airport Full time

    Job SummaryCrowne Plaza Phoenix Airport is seeking a skilled and courteous Shuttle Driver to provide exceptional transportation services to our guests. As a Shuttle Driver, you will be responsible for ensuring the safe and efficient transportation of guests to and from the airport, while also providing a high level of customer service.Key...

  • Station Supervisor, PHX

    4 weeks ago

    Phoenix, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time

    Job DescriptionJob DescriptionGeneral Purpose of Job:Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism and excellent communication skills. Motivate to achieve results while leading people...

  • Line Cook

    4 weeks ago

    Phoenix, United States SSP Full time

    Job DescriptionWalk-Ins Welcome!   Are you passionate and thoughtful about your work? In this role, you are the backbone of the company and whether you are cooking food orders, or helping with keeping the restaurant clean, you will always have the opportunity to affect our amazing guests in an amazing way. If you have line cook experience in a full...

  • Airport Operations Supervisor

    5 days ago

    Phoenix, Arizona, United States JetStream Ground Services Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Operations Manager to join our team at JetStream Ground Services Inc. as an Airport Operations Supervisor. This is a key leadership role that requires a strong understanding of airline operations, business acumen, and technical expertise.Key ResponsibilitiesLead and manage airport operations,...

  • Meal Delivery Aide for PHX Seniors

    3 months ago

    Phoenix, United States Selrico Services Inc. Full time

    Job DescriptionJob DescriptionJob Summary:We are seeking a highly motivated and compassionate individual to join our team as a Meal Delivery Aide for PHX Seniors (DV) at Selrico Services Inc. This is a part-time, hourly position in the hospitality/restaurant industry, located in Phoenix, Arizona. As a Meal Delivery Aide, you will play a critical role in...

  • Front Desk Supervisor

    18 hours ago

    Phoenix, Arizona, United States Marriott Phoenix Airport Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Marriott Phoenix Airport. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesCustomer Service: Provide...

  • Assistant Operations Manager

    3 months ago

    Phoenix, United States CLEAR Full time

    The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily floor operations at your station. The ideal candidate for this position thrives in a fast-paced environment, and is a hands-on coach for security, customer service and sales.  Key Responsibilities Include: Spend...