Customer Concierge

Job DescriptionJob Description

COME WORK AS A CUSTOMER CONCIERGE FOR GENZ RYAN  

We believe in equality, diversity, and inclusion. We are committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, and embracing their uniqueness, and providing a positive workplace for all.

***Pay Starting at $20-21/hr***
CHECK OUT WHY YOU SHOULD WORK HERE BELOW:

• Join a culture of people who get sht done and have fun while doing it
• Career advancement... We prefer to promote from within
• Onsite training center focused on employee skills and advancement.
• Lucrative compensation plans.
• We take advantage of the latest and most innovative technology in our industry.
• Daily "clarity breaks" are encouraged for all staff.
• Modern office space with multiple lounge and game areas stocked with snacks and refreshments.
• We track metrics of all kinds…. Including the happiness of all staff on a weekly basis
• Company social events throughout the year.
• 100% Premium Paid Health Insurance Premiums (for both single and family)
• 100% Premium Paid Dental Insurance Premiums (for both single and family)
• 100% Paid Short Term Disability.
• Flexible Spending Accounts (Medical and Dependent Care)
• 401(k) and employer match.
• Paid Vacation and Holidays.
• Weekly Pay.

And so much more...
TYPICAL CUSTOMER CONCIERGE DUTIES: 

• Prioritize and dispatch service calls to our amazing HVAC techs, plumbers, drain cleaners, duct cleaners and electricians.
• Provide written and verbal communication with a strong sense of urgency and keen eye for detail 
• Promote positive communication with our field staff, management team, and customers on the schedule
• Sell Memberships to homeowners to build long lasting customer relationship.
• Lead generation by offering alternative promotions or services to customers based on needs
• Process material orders required to perform services sold
• Maintain customer database with current information and gate keep the data flow to the field and back from the field to the office.
• Utilize additional technology and software to complete the daily workflow.
• Support administrative staff and service department personnel with various projects and issues 
• Miscellaneous duties as assigned…. And this is not an understatement. 

Genz Ryan Plumbing, Heating and Electrical has an opening for a BRIGHT, OUTGOING PERSONALITY to fill a crucial full-time seat of a CUSTOMER CONCEIRGE in our service department This person has an important role and must thrive in a fast-paced office environment handling a high volume number of calls, texts, and emails with both our field staff and our valuable clientele. We take pride in respecting one another while mixing lots of fun and jokes throughout your busy work day.
CUSTOMER CONCIERGE IDEAL QUALIFICATIONS…..

• Sales Driven Mentality
• Provide written and verbal communication internally and externally with a strong sense of urgency and proactive mindset
• Provide 5 star customer service to both our internal and external customers
• At least 6 months of experience working in a fast-paced office environment required. 
• Be able to organize and fit pieces of a “puzzle” where they fit
• Make relationship building with your service technicians top priority
• A high school diploma is strongly preferred but not required.
• Great verbal communication, strong email etiquette and savvy with technology.
• Team-player mindset and willingness to collaborate.
• Willing to take responsibility and act independently when necessary.
• Resilient to constant change
• Ability to work the following:
  • Training Schedule for First 3 Weeks: M-F from 8am-4:30pm.
  • Long-term, full-time schedule would be M-F 10:30-6:00 or 11:30-7:00
• Rotating Saturdays (typically monthly) from 8:00-12:00pm 

Company Website: www.genzryan.com

Pride, Drive, Team Player, Respect, Get Sht Done

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