Service Porter

Job Description

The Service Valet Porter is a vital employee, they assist customers and personnel in ensuring the customer is taken care of from start to finish. This is a fast-paced position in a busy service environment.

Duties and Responsibilities

• Devotion to ensuring customer satisfaction.

• Determine management, production, and quality requirements by asking questions and listening.

• Maintain a follow-up system that encourages follow through with assigned projects.

• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

• Understand the terminology of the business and keep abreast of technology changes in products and services.

• Know and understand the federal, state, and local requirements which govern the company’s business.

• Follow directions from supervisors.

• Understand and follow company rules and procedures.

• Maintain honest and accurate time-card keeping.

• Work together with department managers to establish and maintain an effective and proficient service department with excellent customer satisfaction.

• Be available to aid coworkers as appropriate if they have having trouble completing service work.

• Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.

• Become familiar and proficient with all phases of the computer software needed for parts and service management, developing, and maintaining the skills required.

• Interact well with others and be a positive influence on employee morale.

• Uphold the company’s non-disclosure and confidentiality policies and agreements.

• Must be willing to work a flexible schedule when required.

• Ability to multi-task in fast paced environment.

• Vacuum interior and wash exterior of vehicles.

• Keep vehicles on lot neat and orderly, moving units as directed and in accordance with dealership display standards.

• Return vehicle keys to the appropriate service or sales consultant.

• Maintains building and grounds as needed.

• Assist with shop clean-up and deliveries when needed.

Qualifications

• Valid driver's license, with clean driving record.

• Customer service skills.

• Professional personal appearance.

• Communication skills.

• Ability to meet company's production and quality standards.

• May need to life over 45 lbs.