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Restaurant Server

4 months ago

Ames, United States Gateway Hotel & Conference Center Full time
Job DescriptionJob Description

Job Purpose: Responsible for providing professional and friendly service to guests at The IowaStater Restaurant. To enthusiastically deliver first-class service and hospitality that exceeds guest expectations. Consistently delivering The GATE-way, from when the first guest arrives to when the last guest leaves.

Essential Functions:

  • Deliver hospitality to guests in a warm and friendly manner.
  • Accurately and efficiently take orders from guests and enter into MICROS system.
  • Anticipate guests needs.
  • Engage guests in feedback on their meal and service.
  • Promote The IowaStater Restaurant and all of its products and services.
  • Deliver the GATEway service standards and exemplify Gateway Values
  • Set up and execute private parties and reservations.
  • Effective communication between front of house and back of house.
  • Exhibit strong teamwork with all hotel staff.
  • Adhere to all Health and Safety Standards at all times
  • Complete weekly and daily cleaning duties.
  • Maximize productivity by working efficiently and in a timely manner
  • Maintain inherent attention to detail

Requirements:

  • High school diploma or GED preferred
  • Customer service or previous waiting experience preferred
  • Able to bend, climb stairs, and lift/transport 25-50 lbs
  • Ability to deliver first class customer service
  • Speaking skills, ability to communicate with guests, staff, and management accurately and effectively
  • Strong organizational and decision-making skills
  • Strong customer service recovery skills.
  • Complete IPACT training upon hiring

Reporting Relationships:

This job reports to:

Food & Beverage Director

Restaurant Manager

Restaurant Supervisor

The Gateway Hotel & Conference Center is an Equal Opportunity Employer.