PT Teller

West Michigan Credit Union is looking for a talented individual to join our team as a Part Time Teller in Big Rapids. Our Tellers are responsible for providing members with professional and confidential service while handling their transactions by phone, in person, or by mail.

About West Michigan Credit Union:

West Michigan Credit Union is a not-for-profit financial cooperative that proudly serves members at six locations across West Michigan. We are a local member owned and operated credit union that strives to meet our members where they are at, help them to grow financially and celebrate their successes. With a passion for community involvement, we are committed to supporting the communities our members and team members call home.

The primary purpose of this position is to assist West Michigan Credit Union to live out its mission, “Working together as the most trusted resource to help our members’ financial lives be simply better,” by delivering outstanding service to both members and internal members.

Your Skills:

• High school diploma or GED.
• Customer service background.
• Able to pass a background check.
• Must have excellent communication skills.
• Must be detailed oriented.

Your Responsibilities:

• Meet all internal and external service expectations.
• Must possess adequate product knowledge.
• Manage time efficiently and take initiative within the branch; seek opportunities to develop or enhance knowledge.
• Greet and welcome members to the credit union in a courteous, professional, and timely manner, providing prompt, accurate and efficient member transactions to help members meet their financial goals.
• Cash share drafts/checks and process withdrawals; pay out money after verification of signatures and member balances.
• Balance your checks and a cash drawer every day and report any discrepancies to your supervisor.
• Follow safety and security procedures regarding robbery and emergency situations, secure areas, and communicate suspicious activity to management.
• Answer phones promptly and professionally.
• Cross sell credit union services including loans and be able to identify paperwork needed to begin process.
• Understanding of all policies and procedures and compliance related issues, specifically BSA/AML and OFAC.

Our Benefits

• 401K plus up to 7% company contributions
• Flexible schedule
• Paid time off
• Paid volunteer time off
• Annual merit increase
• Employee Assistance Program