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Trust Associate II
Canandaigua National Bank & Trust

What does a Trust Associate at CNB do?

A Trust Associate is responsible for providing premium customer service to our CNB Wealth Management and Trust Services clients. This position is responsible for the day-to-day administration of client accounts including funds transfers, client service and on-going communication. Coordinates both internally and externally to ensure tax related documentation is completed as required. Routinely responds to client inquiries and must have preliminary knowledge of trust, investment, and estate planning concepts. Anticipates client and officer needs in all situations, proactively researches and resolves moderate problems and escalates all items of concern to the Trust Officer.

What competencies are needed to be successful in this role?

• As associate or bachelor’s degree in a related field or equivalent combination of education and work experience.
• Minimum of two (2) years’ experience in related position.
• Preliminary knowledge of trust, investment, and estate planning concepts required.
• Excellent communication and interpersonal skills.
• Superior client relationship skills.
• Strong Microsoft proficiency.

What does a successful first year in this position look like?

• Provides assistance to Trust Officers and customers with account administration activities and business operations.
• Responds directly to inquiries and requests from customers, outside money managers, Trust Officers, tax preparers, and/or attorneys.
• Proactively monitors the resolution of client service issues. Acts as the primary point of contact for a select group of clients.
• Performs Customer Service-related tasks including but not limited to new account set-up, closing accounts, deposits/disbursements, account status changes, and documenting cost basis and acquisition dates for assets.
• Support Trust Officers by preparing correspondence, reviewing daily cash reports for liquidity needs and overdraft activity, executing daily alerts, tasks, and notifications, scanning and organizing reports, correspondence, forms, and other client and department information.
• Assists in new account review process and/or annual account review process which includes Regulation 9 and Client Risk assessments.
• Identifies business development opportunities within client portfolio to assist with attaining cross departmental referrals from clients, centers of influence and Business Partners from other affiliates.
• Ensures compliance and customer satisfaction are met at the highest standards of the organization.
• Serves as liaison between Trust Officers, Wealth Operations, Wealth Officers and other lines of business in coordinating documentation of accounts.
• Assists with the training and on-going development of Trust Associate I.
• Assist with all aspects of operating the Finger Lakes Area Community Endowment (FLACE), such as account opening, closing, and processing contributions and distribution requests.
• Works closely with the FLACE Administrator, Trust Officer, and other business partners to support FLACE’s mission.

What makes working at CNB different?

At CNB, we are Investing in You. Our strong corporate culture is based upon seven Core Values: Honesty and Integrity, Responsibility, Teamwork, Respect, Innovation, Professionalism, and Commitment. Our culture nurtures passionate employees and offers great rewards including:

• Medical, Dental, Vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.
• Paid Holidays, Vacation, and Sick time.
• Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
• Training & Development Opportunities.
• Tuition Assistance.
• Volunteer Opportunities.
• Award Winning Wellness program that promotes a solid work/life balance.
• Banking perks and discount programs.

Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 125 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers.

As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At CNB, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.

As the only local, full-service, community-owned financial institution in the Rochester area, Canandaigua National Bank & Trust is Investing in You. If you want to be a part of something special, join us today

Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Compensation range- $21.50-$25.00
The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations.