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Customer Service Representative
3 months ago
Job description
Job Summary
One of the primary purposes of the CSR is to effectively and properly sell our services to our customers over the phone. Every customer must book any work we do for them by talking to the CSR. The difference in being profitable, and not being profitable in the carpet cleaning business comes down to how effective we are at sales. For this reason, sales are an important focus of the job.
What you’ll do
Answer all incoming calls and gather information
Enter every new customer into company system
Update existing jobs with new information – notes, documents, photos, etc.
Dispatch technicians to new jobs
Manage daily route schedule
Check & respond to online leads within 5 minutes or less
Call customers for quality control survey
Make outbound calls to previous customers to schedule maintenance cleanings
Attend required meetings
What you’ll need
High School diploma/GED
Excellent communication skills to collaborate with others under any type of condition
Excellent clerical and organizational skills to keep track of schedules, routes, and personnel
Knowledge of computers for scheduling and other duties
Ability to multitask with different, and sometimes conflicting, events happening at the same time
Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
Ability to relay information in a fast-paced environment
Conditions you'll be working in
Fast-paced work environment
Amazing company culture
This position works on Saturdays
Job Type: Full-time
Salary: $18.00 - $22.00 per hour
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
401K + matching
Work Location: One location