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Personal lines Customer Service support
2 months ago
Join Brewster-Allen-Wichert Inc., a leading company in customer service excellence located in West Islip, New York. While in-office work is required, our culture is welcoming, collaborative, and dedicated to providing top-tier service to our clients. As our newest Personal Lines Customer Service Support, you will be an essential part of our team, assisting clients with their insurance needs and ensuring their satisfaction.
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Responsibilities
Client Support: Assist clients with inquiries, policy changes, and claim submissions in a prompt and courteous manner.
Policy Processing: Handle the processing of policy documents, endorsements, and renewals accurately and efficiently.
Issue Resolution: Investigate and resolve client concerns or complaints to ensure a positive outcome.
Documentation: Maintain detailed and accurate records of client interactions and transactions.
Product Knowledge: Stay informed about insurance products and industry trends to provide informed guidance to clients.
Requirements
Communication Skills: Excellent verbal and written communication skills with a focus on clarity and professionalism.
Customer Focus: Strong customer service orientation with a dedication to meeting and exceeding client expectations.
Organizational Skills: Ability to multitask, prioritize workloads, and maintain attention to detail in a fast-paced environment.
Team Player: Collaborative mindset with the ability to work effectively as part of a team to achieve common goals.
Insurance Knowledge: Basic understanding of personal lines insurance products, policies, and procedures (prior experience in insurance is a plus).
Computer Proficiency: Comfortable using computer systems, online tools, and software applications to support client interactions and administrative tasks.
Professionalism: Maintains a professional demeanor, even under pressure, and represents the company positively in client interactions.
