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Personal Lines Customer Service Representative

4 months ago

Garner, United States ACF Insurance & Financial Services Inc Full time
Job DescriptionJob DescriptionJob Description
The Personal Lines CSR at ACF Insurance & Financial Services Inc is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks:
  • Great work environment
  • Competitive Pay
  • Optional Health Insurance
  • Optional Simple IRA retirement plan that you would own pre-taxed
  • Paid Vacation
  • Training and Professional Development
  • Job Stability
  • Weekends Off
  • Local small family owned business
  • Established Book of Business since 1991
Responsibilities:
  • Maintain excellent relationships with clients and prospects through regular follow-ups and general account support.
  • Respond to and assist existing clients needs in a timely manner.
  • File documentation, filing and issuing proof of insurance for customers.
  • Follow up as necessary with any policy changes or necessary "follow-up" calls.
  • Service existing personal line policies and accounts as requested.
  • Reminder calls, texts and emails to help agency with retention of book of business as needed.
  • Run daily reports to determine which accounts may need servicing.
  • Process customer payments both in the office and over the phone.
Qualifications:
  • 1-3 Years of Customer Service Experience preferred
  • Possess a valid drivers license and a source of reliable transportation.
  • Willingness to learn and grow with the agency.
  • Be people-oriented, customer-focused, and professional in developing client relationships and servicing existing clients.
  • Good organizational skills with an ability to complete daily tasks without supervision
  • Must have good written and verbal communication skills
  • Have excellent time management skills and enjoys working in a team environment