Receptionist / Dispatcher

Job DescriptionJob DescriptionResponsibilities

Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities

Perform general office duties, such as drafting correspondence, filing and creating reports

Receive and enter lead calls and job referrals

Perform excellent customer service

Receive general phone calls and greet visitors

Document calls for weekly call log reports

Dispatch and Pending Follow-up

Track pending lead calls and job referral follow-up

Analyze dispatch reports

Schedule Tracking and General Administration

Coordinate production schedule and monitor logistics

Coordinate on-call schedule

Perform general administration

Job description
Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties, such as drafting correspondence, filing and creating reports.

Primary Roles and Responsibilities

1. Receptionist
Receive and enter lead calls and job referrals
Perform excellent customer service
Receive general phone calls and greet visitors
Document calls for weekly call log reports
2. Dispatch and Pending Follow-up
Dispatch lead calls and job referrals
Track pending lead calls and job referral follow-up
Analyze dispatch reports
3. Schedule Tracking and General Administration
Coordinate production schedule and monitor logistics
Coordinate on-call schedule
Perform general administration

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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