Integration Manager

2 weeks ago

Philadelphia, United States Mid Atlantic Retina Full time
Job DescriptionJob Description

Reports to Wills Director of Operations


Job Description

The Integration Manager works with the Clinical Manager and Retina Service Manager to provide increase communication, efficiency, and cohesiveness between Wills private and service. This position is required to learn the management responsibilities of both private and service to provide coverage and support in the absence of the clinical and retina service managers. They are responsible for assisting with the oversight of clinical staff and the patient care processes. The Integration Manager must be willing to assist in all areas and efficiently direct the workflow of Ophthalmic Technicians to ensure a smooth patient flow and readiness for physician care. The integration manager must communicate effectively with fellows and physicians on a daily basis.


Essential Functions

  1. Assesses the skills of staff and works closely with physicians to ensure that all teams are functioning efficiently.
  2. Communicates the needs and preferences of physicians to clinical staff.
  3. Sets up training of staff on NextGen and MDI.
  4. Assists in instituting and enforcing clinical protocols among clinical staff.
  5. Helps to ensure smooth operations between Retina Service and Wills Clinic.
  6. Conducts interviews for open positions with candidates and helps with hiring decisions.
  7. Works closely with fellows to provide training on chart documentation and coding. Participates in meetings with the Director to provide communication and support to the fellows.
  8. Regularly reviews Retina Service charts with the Retina Service Manager.
  9. Oversees and manages Retina Service and Private Clinic Staff when the Retina Service Manager or Clinical Manager are out of the office.
  10. Aids with after-hours billing, charting, and in-loading for Saturday PO Clinic.
  11. Works overtime as needed.
  12. Travels to other MAR locations as needed.
  13. Perform other duties as assigned.

Competencies

  1. Leadership - Inspires team members to improve, stretch and do more for the good of the team. Inspires others to become better leaders themselves.
  2. Maintains a positive and professional demeanor and encourages positivity in the workplace.
  3. Communication & Relationship Management - Maintains open and interactive discussion with team and is aware of their needs.
  4. Professionalism - Develops individual relationships with coworkers and reports while maintaining work appropriate boundaries.
  5. Business Skills & Principles - Demonstrates understanding of practice management and staffing. Knowledge of the Microsoft Office Suite, Nextgen and MDI.
  6. Customer Service - Conflict resolution skills, responds promptly to customer needs.
  7. Project Management - Strong organization, multi-tasking skills with great attentiveness to detail. Ability to prioritize and delegate responsibilities.
  8. Technical Skills - Knowledge of health care and medical procedures, including terminology. Knowledge of vision/retina/ophthalmic terminology and procedures
  9. Problem Solving/Analysis - Identify and resolve problems and conflicts promptly
  10. Ethical Conduct - Maintains confidentiality.
  11. Time Management - Maintains high volume productivity level for essential functions. Aware that this position and responsibility requires additional hours and coverage.

Supervisory Responsibility

This position has supervisory responsibilities of Ophthalmic Technicians, however all Ophthalmic Technicians directly report to their appropriate clinical manager.



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