Service BDC

1 month ago

Johnston, United States Metro Honda Full time
Job DescriptionJob Description

Immediate Opening Available

Job Responsibilities:

  • Receive inbound calls and internet leads and follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority.
  • Communicate with the prospective service clients until they are ready to set an appointment and visit the dealership to service the vehicle via CDK.
  • Obtain customer information and keep accurate database.
  • Maintain a dealership standard for response time.
  • Set up service appointments with all customers with the focus that all customers are prospective long-term customers.
  • Handle minor customer complaints and misunderstandings.
  • Advise customers of parts ordered and make an appointment to have them installed.

Compensation:

  • Hourly Pay
  • Commission
  • Bonuses

Benefits Available


Qualifications

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.



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