Kitchen Manager

ALL ROADS LEAD TO YOU...

Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart. Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

WHY SNOWBIRD LODGE...

Located in North Carolina’s Great Smoky Mountains and more specifically Robbinsville . Snowbird Mountain Lodge is a timeless, all-inclusive destination with stunning views of the Nantahala National Forest and Lake Santeelah. A haven to escape from the everyday, Snowbird guests enjoy culinary, local flavors, breathtaking surroundings and outdoor adventure.

THE ROLE...

As a Kitchen Manager are culinarily trained yet an effective and influential leader. Responsible for various deliverables on a daily basis but most specifically focused on people, service and experience. While also mitigating waste risk, overseeing purchasing, inventory and team members schedules.

You know that happy food is made by happy chef’s, so you’ll supervise and motivate the kitchen staff, sharing inspiration and ideas with them daily to teach and keep energy high.

MAIN DUTIES...

• To ensure the highest quality is coming out of the kitchen, you’ll advise in training, preparation, and production of all menu items.
• You’ll work with the kitchen staff to establish a consistent schedule, while managing labor costs and anticipating future employment needs.
• Holding the kitchen staff accountable is part of your role; you’ll uphold standards of conduct per handbook expectations.
• Ensure that the kitchen operates in a timely way that meets our quality and standards.
• Control food costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.
• Adhere to all DHEC regulations for cleanliness and sanitation, reporting any accidents.
• Work closely with the Executive Chef to prepare and design menu items.
• Produce high quality plates as it relates to both design and taste, following proper presentation and garnish set up for all dishes.
• Stock and maintain sufficient food product level at line stations to assure a smooth service period.
• Assists in food prep assignments during off-peak periods as needed.
• Maintain close relationships with local vendors, farms, etc.
• Ensure that the guest experience is the number one goal at the end of all we do.
• Perform a daily walk-through of inventory to determine daily production.
• Conduct proper ordering procedures to maintain par levels of all kitchen products

WHAT TO EXPECT. IN THE LODGE, RESTAURANT, & ROOMS…

Your schedule may vary (days, nights, weekends, holiday’s) based on seasonality, covers, and hours of operation but in general you can expect to work 55 to 60 hours a week. 2+ years of experience in kitchen preparation and culinary experience in a high-volume environment.

• Work Collaboratively: to achieve a one-team one-dream mentality that promotes the hiring, and nurturing of the right people ready to serve our guests, achieve financial goals and create memorable experiences
• Practice Humility & Transparency: to support culture and an ethical environment where everyone feels safe, cared for and inspired
• Act With Integrity: be able and willing to perform all responsibilities of each position in the kitchen when needed. Lead by example and set the tone for health, safety and cleanliness throughout the property
• Enrich Your Community: engage local farms to source and procure fresh and quality product while also educating junior team members, advocating for their growth and development
• Show Compassion and Empathy: listen to your team, be understanding and always provide a humane approach when individually coaching with the intent to inspire everyone to do great things
• Leave a Lasting Impression: provide a sense of home through quality, consistency, and teamwork
• Embrace Positivity: create a welcoming and approachable environment that is solution driven, with a smile
• Have Fun at Work: set the tone by influencing and leading a positive, collaborative, and fun team environment where everyone is treated with respect and kindness

AS A VALUED MEMBER OF THE TEAM YOU CAN EXPECT…

• Competitive Pay + PTO: Competitive base + Performance based bonus (paid out quarterly) + PTO after 90 days
• Health Insurance: Medical, Dental, Vision, Tele-med, Life, STD, LTD, LAP (Life Assistance Program)
• Retirement Planning: 401K (50% in match up to your first 6% investment), Roth, or both
• Home Loan Program: A zero-interest housing loan program to help you purchase a home.
• Working Advantage: Cost-free employee savings program for electronics, appliances, apparel, cars, flowers, fitness memberships, gift cards, groceries, hotels, movie tickets, rental cars, special events, theme parks, and more
• Hospitality School Loan Program: A zero-interest hospitality school loan program to help you attend college classes in the hospitality industry
• Employee Discounts: Enjoy discounts while dining in and / or spending the night across 15 restaurant concepts and growing boutique hotel collection
• Maternity/Paternity Leave: 4 weeks PTO

Indigo Road is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state or local laws, including but not limited to race, color, sex, ancestry, age, national origin, religion, mental or physical disability, marital status, family responsibility, sexual orientation, gender identity or expression, pregnancy, personal appearances, tobacco use, matriculation or political affiliation, genetic information or any protected veteran status. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.