Field Service Technician

1 month ago

Sparta, United States CTS Technology Solutions, LLC Full time
Job DescriptionJob Description

Complete Technology Solutions is looking for a Network & Data Cabling Technician who possesses strong customer service skills and experience installing and troubleshooting low voltage cabling, security cameras, and access control systems. Experience with networking equipment and Microsoft desktop operating systems is a plus.

Essential duties and skills include:

  • Strong Customer Service Skills
  • Installation and support of camera systems, camera hardware, and recording devices.
  • Installation and support of access control systems such as badge readers, door hardware, etc.
  • Installation of Conduit/Panduit wires and cables and running and termination of Category 6 and fiber optic cabling.
  • Knowledge of low voltage cabling standards, best practices, and wiring installation in accordance with local building codes.
  • Work within a ticketing system and maintain a ticket queue.
  • Maintain thorough, accurate, and up-to-date client documentation.
  • Maintain up-to-date records of work performed on trouble tickets.
  • Maintain a high level of customer satisfaction.
  • Maintain appropriate industry skills and certifications.
  • Network/data cabling experience - such as patch panel terminations, wire/jack terminations, etc.

Ideal applicants should have:

  • High School Diploma, associate’s, or bachelor’s degree a plus.
  • 1-3 years of low voltage cabling experience in a business environment.
  • 1-3 years customer service experience.
  • Experience with Microsoft desktop systems is a plus.

About Us:

Complete Technology Solutions is a rapidly growing Managed Service Provider providing IT, VoIP, surveillance, and wireless network services both in and outside of Illinois. The Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks and our top priority is finding the right person who aligns with our culture, mission and integrity-based values.

Headquartered in Sparta, Illinois, Complete Technology Solutions is seeking local candidates with the ability to work at client sites in the local service area (typically 1-2 hours' drive time). Standard work hours are typically Monday through Friday 8am to 5pm, with paid overtime included as needed. In other companies, this role may be called a Cabling and CCTV Installer or IT Cabling & Installation Tech.

Benefits Include:

  • Competitive compensation ranging from $25-28/hr, paid overtime, and unlimited growth opportunities.
  • Vehicle provided for offsite/client visits.
  • You will play an active role as part of an excellent team of encouraging and successful people.
  • An excellent work environment where you can meaningfully have an impact on the success of the company /clients.
  • We value each and every employee, along with their ideas and opinions.

Afraid you’re missing a technological requirement? Apply anyhow. We’re probably okay with teaching you some stuff if you’re as obsessive about customer service as we are.

Complete Technology Solutions is committed to creating an inclusive environment and is proud to be an equal-opportunity employer. Complete Technology Solutions recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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