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Entry-Level Customer Service Manager

2 months ago

Newark, United States MMG Solutions Full time
Job DescriptionJob Description

The role of the entry-level Customer Service Manager is to execute tactical objectives fulfilling our commitment to superior customer care and a positive customer experience. The role will directly lead local personnel in improving customer service, managing service requests, and cycle time ensuring effective communication within the market on results and performance. Please note that this is an entry-level position, so you must learn all ends of our business operations before overseeing a team.

Responsibilities of the Entry-Level Customer Service Manager:

  • Build client relationships by showcasing exceptional customer service and closing sales through direct interactions with our client's leads provided
  • Have a thorough understanding of all client's products and services and be able to educate and sell to clients products and services
  • Acts as a Point of Contact for new and existing clients
  • Troubleshoot and problem-solve client or member accounts and issues
  • Perform customer account maintenance requests from clients
  • Provide sound business advice and suggestions to clients
  • Retain business by identifying and addressing client issues (red flags)
  • Suggest ideas and improvements
  • Other duties as assigned
 

Knowledge, Skills, and Abilities of the Entry-Level Customer Service Manager:

  • Minimum of 2 years supervisory experience preferred
  • Minimum 4 years of customer service experience preferred
  • Excellent training, sales, and customer service skills
  • Strong organizational skills
  • The ability to effectively communicate with various levels of management and demonstrate a professional demeanor at all times
  • Able to be flexible in a rapidly changing work environment
  • Ability to work independently -- self-starter
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