Dental Front Office

3 weeks ago

Wesley Chapel, United States Beachwood Dental Full time
Job DescriptionJob Description

Join the Beachwood Dental family where every role is vital and every team member is valued We're in search of a friendly and organized front office team member to join us and help create positive experiences for our patients. We believe in fostering a culture of appreciation and teamwork, where your efforts are recognized and celebrated. Here, work isn't just about individual tasks – it's about coming together as a team to provide exceptional care and support to our patients. Be part of a supportive environment where your contributions make a real difference.

POSITION SUMMARY

Performs a variety of administrative, general reception, insurance, and data entry duties in a cheerful and efficient manner while promoting a safe environment of minimal stress, including but not limited to the following areas: public relations, practice promotion, facility utilization, and risk management.

Responsible for welcoming/dismissing patients in a warm and friendly manner. Assists the patient in scheduling any procedures or follow-up visits and provides any necessary instructions to the patient, collects co-payments, and provides a receipt for payment to patients. Answers the telephone, schedules appointments, assists with patient finances, prints and mails statements, maintains patient records, and coordinates patient flow.

Maintains patient account information, inactivating charts when necessary, routing x-rays to the doctor for review, managing re-care and reactivation, miscellaneous correspondence and public relations duties, and purging patient charts on a quarterly basis. Responsible for accurate documentation of all patient communications in the chart and Practice Management system.

PHYSICAL REQUIREMENTS

Must be able to meet the physical requirements and demands of an active position, including but not limited to: extended durations of standing, walking, stooping, bending and sitting; manual dexterity; good eye-hand coordination; visual abilities (depth perception, ocular focus, close vision, color vision, and peripheral vision), and adequate hearing to perform daily work. Must be able to adjust physically and emotionally to a spontaneous, often fast-paced and hectic environment with a calm professional demeanor.

COMPETENCIES

  • Exceptional patient relations skills
  • Ability to maintain outgoing, friendly attitude with patients and staff even under pressure
  • Ability to work with interruptions and to manage multiple priorities
  • Ability to speak, understand and write English
  • Knowledge of correct grammar, spelling, and punctuation
  • Knowledge of organizational filing procedures and systems
  • Proficiency in alphabetizing and filing
  • Ability to write legibly and work with numbers
  • Ability to meet deadlines
  • Ability to work unsupervised
  • Ability to perform essential duties listed in the Daily Tasks under the Completed Task inventory

SKILLS

  • Computer (Microsoft Word, Excel spreadsheets, dental software, Internet, and E-mail)
  • Business machines (fax, copier, scanner, credit card terminal, multiple phone lines)
  • Facilitation, problem solving, and presentation skills
  • Leadership (professionalism, discretion, integrity, honesty, dedication and punctual)

SPECIFIC DUTIES

OFFICE PROTOCOL

(certain tasks assigned to this role are shared with Financial Coordinator, Treatment Coordinator or Practice Administrator or are assigned as back-up duty)

  • Opens front office on time according to front office procedures and protocol
  • Answers the telephone per the Telephone Skills Protocol – First Voice on the Phone
  • Checks voicemails and answer incoming calls
  • Checks all emails at onset of the day and every 2-3 hours
  • Checks in patients and greet by name, alert staff of arrival
  • Turns on the voicemail system at closing
  • Backs up computer system
  • Closes the front office according to office procedures and protocol
  • Informs Practice Administrator of any non-functioning equipment
  • Informs Practice Administrator of any office supplies needs always keeping low costs in mind

RECORDS MANAGEMENT

  • Gathers, update and maintain patient contact and insurance information
  • Documents all New Patient referral sources and emails
  • Scans all pertinent patient documentation
  • Prepares patient info and records (xrays) for next day’s appointments by importing and/or scanning into patient’s electronic chart
  • Assists with all insurance claims, questions and follow-up when needed

SCHEDULING MANAGEMENT

  • Greets and welcomes patients and visitors using office protocol
  • Stands to greet New Patients, using eye-contact and office protocol for check-in
  • Confirms all unconfirmed appointments 48 hours in advance
  • Optimizes utilization of patient communication system (Opera DDS) for new and existing patients
  • Ensures welcome registration and link is sent out to all new patients prior to appointment
  • Verifies insurance for the next day and 2 days ahead for new patients
  • Completes the New Patient Intake as coached to encourage new patient to keep appointment
  • Checks in all patients using office protocol and announces arrival
  • Coordinates patient flow with Assistants
  • Ensures medical history forms and HIPAA forms have been updated by patients
  • Keeps reception area tidy, organized and stocked
  • Prepares and mails out or emails all thank you cards/new patient letters
  • Is responsible for Recall System and manages reactivation of overdue patients
  • Follows up on no shows and cancellations the same day and any additional follow up
  • Updates ASAP Lists
  • Is responsible for filling the hygiene schedules and keeping them filled to assist in exceeding goals
  • Makes calls and send letters to reactivate patients
  • Contacts new patients not scheduled in hygiene
  • Collects payments at front desk as a back-up
  • Ensures next appointment for re-care and if needed, appointment with the doctor is reserved
  • Posts checks as a back-up
  • Follows up with Practice Administrator on any patient concerns and/or complaints
  • Provides progress reporting and data monthly

Office Participation

• Is an active participant in team meetings

• Promotes team concept by interacting with others in the office & NO gossip rule

• Represents office with pleasant demeanor, positive attitude, and personal grooming

• Knows and support office philosophy and mission

• Promotes the practice with enthusiasm and represent the practice philosophy for patient care and teamwork

• Enlists the help of others and offer help when asked

• Knows and follow all office policies and manuals

• Prepares for and fully participates in morning huddle

  • Performs all other duties as requested by the Practice Administrator and Doctor

  • Dental Front Office

    4 weeks ago

    Wesley Chapel, United States Beachwood Dental Full time

    Job DescriptionJob DescriptionJoin the Beachwood Dental family where every role is vital and every team member is valued! We're in search of a friendly and organized front office team member to join us and help create positive experiences for our patients. We believe in fostering a culture of appreciation and teamwork, where your efforts are recognized...

  • Dental Front Office

    4 weeks ago

    Wesley Chapel, United States Beachwood Dental Full time

    Job DescriptionJob DescriptionJoin the Beachwood Dental family where every role is vital and every team member is valued! We're in search of a friendly and organized front office team member to join us and help create positive experiences for our patients. We believe in fostering a culture of appreciation and teamwork, where your efforts are recognized...

  • Dental Front Desk Receptionist

    4 weeks ago

    Wesley Chapel, United States Peerzada Smiles Dental Full time

    Overview: **Responsibilities**: - Greet patients and visitors in a professional and friendly manner - Manage patient check-in and check-out processes efficiently - Schedule appointments and maintain calendars - Verify insurance information and assist with billing inquiries - Maintain medical records accurately and ensure confidentiality - Assist with urgent...

  • Dental Front Desk Receptionist

    3 days ago

    Wesley Chapel, United States Peerzada Smiles Dental Full time

    Overview: **Responsibilities**: - Greet patients and visitors in a professional and friendly manner - Manage patient check-in and check-out processes efficiently - Schedule appointments and maintain calendars - Verify insurance information and assist with billing inquiries - Maintain medical records accurately and ensure confidentiality - Assist with urgent...

  • Dental Office Manager

    6 days ago

    Wesley Chapel, United States BayBreeze Dental Full time

    **Responsibilities** - Achieve financial performance and revenue growth goals while supporting our culture and mission. - Act as an expert in the local market, employing best practices for patient acquisition and retention. - Provide direct individual and team leadership to achieve success in an entrepreneurial environment. - Track key practice metrics and...

  • Assistant Office Manager-Wesley Chapel

    2 months ago

    Wesley Chapel, United States Coast Dental Full time

    Job Details Description Are you looking to work for a practice that offers stability and operates with integrity? Would you like to work for a dentist with an excellent reputation in the community and among dental peers? Look no further. Coast Dental & Orthodontics follows COVID-19 CDC Guidelines and ADA recommendations and makes every effort to...

  • Assistant Office Manager-Wesley Chapel

    3 weeks ago

    Wesley Chapel, United States Coast Dental Full time

    Job Details Description Are you looking to work for a practice that offers stability and operates with integrity? Would you like to work for a dentist with an excellent reputation in the community and among dental peers? Look no further. Coast Dental & Orthodontics follows COVID-19 CDC Guidelines and ADA recommendations and makes every effort to...

  • Front Office Associate

    3 weeks ago

    Wesley Chapel, United States Wonder Works Construction Corp. Full time

    Company Description Wonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987. The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder...

  • Front Office Associate

    3 weeks ago

    Wesley Chapel, United States Wonder Works Construction Corp. Full time

    Company Description Wonder Works is one of the most respected Development and Construction firms in the Tri-State area that have earned its reputation by building with integrity and quality since 1987. The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder...

  • Dental Assistant

    4 weeks ago

    Wesley Chapel, United States Beachwood Dental Full time

    Job DescriptionJob DescriptionJoin the Beachwood Dental family where every team member is appreciated! We're searching for a passionate dental assistant to join our team and make a difference in our patient’s lives. We believe in fostering a culture of teamwork, where every team member is valued and recognized for their efforts and ideas. Here, work...

  • Dental Assistant

    3 weeks ago

    Wesley Chapel, United States Beachwood Dental Full time

    Job DescriptionJob DescriptionJoin the Beachwood Dental family where every team member is appreciated! We're searching for a passionate dental assistant to join our team and make a difference in our patient’s lives. We believe in fostering a culture of teamwork, where every team member is valued and recognized for their efforts and ideas. Here, work...

  • Front Office Associate

    2 weeks ago

    Wesley Chapel, United States Millennium Physician Group Full time

    Job DescriptionJob DescriptionJoin our dynamic Wesley Chapel, FL medical team as a Front Office Associate and be at the heart of our mission to provide exceptional healthcare services to our community along the breathtaking southwest coast of Florida. In this fast-paced environment, you'll be the face of our clinic, ensuring every patient's visit...

  • Front Office Medical Assistant

    2 months ago

    Wesley Chapel, United States Florida Medical Clinic Full time

    Job DescriptionJob DescriptionOur Vision is to be the best choice for healthcare in our communityJob Title: Front Office / MA Department: Cardiology - Front office check in and check out, answer phone calls, schedule appointments, medication refills, prep patient charts, and vital signs.Manages the front office processes and assists provider in the...

  • Front Office Medical Assistant

    3 weeks ago

    Wesley Chapel, United States Florida Medical Clinic Full time

    Job DescriptionJob DescriptionOur Vision is to be the best choice for healthcare in our communityJob Title: Front Office / MA Department: Cardiology - Front office check in and check out, answer phone calls, schedule appointments, medication refills, prep patient charts, and vital signs.Manages the front office processes and assists provider in the...

  • Front Office Medical Assistant

    2 months ago

    Wesley Chapel, United States Florida Medical Clinic Full time

    Job DescriptionJob DescriptionOur Vision is to be the best choice for healthcare in our communityOur General & Vascular Surgery department is seeking a full-time Front Office Medical Assistant. This role is responsible for assisting providers and manages clinical functions in the department. Role is a hybrid of front desk and Medical Assistant.Ability to...

  • Front Office Medical Assistant

    3 weeks ago

    Wesley Chapel, United States Florida Medical Clinic Full time

    Job DescriptionJob DescriptionOur Vision is to be the best choice for healthcare in our communityOur General & Vascular Surgery department is seeking a full-time Front Office Medical Assistant. This role is responsible for assisting providers and manages clinical functions in the department. Role is a hybrid of front desk and Medical Assistant.Ability to...

  • Front Office Medical Assistant

    7 days ago

    Wesley Chapel, United States Florida Medical Clinic Full time

    Our Vision is to be the best choice for healthcare in our communityOur General & Vascular Surgery department is seeking a full-time Front Office Medical Assistant. This role is responsible for assisting providers and manages clinical functions in the department.  Role is  a hybrid of front desk and Medical...

  • Dental Assistant

    1 month ago

    Wesley Chapel, United States Sage Dental Full time

    Why Choose Sage:Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to...

  • Dental Treatment Coordinator

    3 weeks ago

    Wesley Chapel, United States Sage Dental Full time

    Why Choose Sage: Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready...

  • Dental Treatment Coordinator

    2 weeks ago

    Wesley Chapel, United States Sage Dental Full time

    Why Choose Sage:Sage Dental is the leading Dental Support Organization (DSO) in the Southeast, and we are continuing to grow! At Sage, people are at the core of everything we do. We are looking for dynamic and talented professionals who fit our culture of innovative technology, constant learning, and patient-centric care to join our team. If you are ready to...