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Customer Intake Associate

4 months ago

Medford, United States Homeworks Energy Full time
Job DescriptionJob DescriptionCustomer Intake Associate (Bilingual)

HomeWorks Energy is looking for a talented, high-energy, and self-motivated bilingual Customer Intake Associate to assist prospective clients in evaluating their eligibility and schedule free home energy assessments.

Compensation & Benefits

  • On target earnings of up to $55,000 per year (based on performance)
  • Health, dental, and vision insurance
  • Flexible spending account
  • 401k company match
  • Generous paid time off and paid holidays
  • Many more perks

Responsibilities

  • Handle high volume inbound calls from prospective customers in both English, Portuguese and/or Spanish languages
  • Dial high volume outbound calls to interested prospects and referrals
  • Reach and exceed agreed-upon monthly sales targets
  • Set follow up appointments as necessary to support prospects needs
  • Handling and providing solutions for customer complaints
  • Follow a proven sales process with a positive mentality, passion, and commitment

Qualifications

  • Proficient in English and Portuguese or Spanish languages
  • Previous experience in a high-volume telephone sales or other related fields
  • Previous experience outbound calling to prospective customers
  • Familiarity with CRM systems (Salesforce, Microsoft Dynamics, etc)
  • Excellent verbal and written communication skills
  • Ability to build great rapport with clients
  • Familiarity with minimum performance standards and metric evaluations
  • 100% comfortability with computers, typing, and multitasking
  • Deadline and detail-oriented

About HomeWorks Energy:

HomeWorks Energy is a trusted Mass Save partner, helping Massachusetts neighbors all over the state save energy and money at home. Our certified home energy experts have performed more than 200,000 Home Energy Assessments and we're proud to be the largest Home Performance Contractor in Massachusetts, leading the region in energy efficiency. Join a growing organization that is passionate about working together to save energy and reduce cost.

Equal Opportunity Employer:

At HomeWorks Energy, we celebrate diversity, inclusion, and collaboration. As an Equal Opportunity Employer, we do not discriminate against race, color, religion, national origin, sex, age, gender identity, or expression, sexual orientation, physical or mental disability, veteran status, or any other applicable characteristics. All employment decisions are based on qualifications, skills, and experiences needed to successfully perform the job.