Psychiatric Clinical Coordinator

3 weeks ago


Worcester, United States Family Health Center Full time
Job DescriptionJob Description

Position Summary:

Under the supervision of the Director of Psychiatric Services, the Psychiatric Clinical Coordinator coordinates psychiatric clinical services for specialty care patients, oversees management of psychiatric provider panels, provides both clinical and administrative support to those providers, and provides direct clinical services to patients by performing basic patient care tasks consistent with the role of a medical assistant. Responsibilities include panel management, scheduling, special projects management, and maintenance of supplies, as well as clinical tasks such as telephone and pre-visit triage, vital signs, pre-visit planning, room cleaning and stocking, record reviews, referrals, and EMR documentation. The position supports the patient centered medical home model of care (PCMH) and oversees specific population health interventions. The Psychiatric Clinical Coordinator will draw on specialized knowledge developed by working with particular populations under a provider in order to serve as a resource for other Psychiatric Clinical Coordinators. In addition, other duties may be assigned as required by behavioral health and broader FHCW management teams.



Organizational Expectations:

  • Commitment to providing health care to families in a medically underserved community.

  • Willingness to be flexible in the development of new methods of health service delivery.

  • Ability to deal with sensitive information in a highly confidential manner.

  • Effective communication skills, both oral and written, with patients, families, visitors, co-workers, health care professionals, funders and other regulatory agencies.

  • Ability to function independently with minimal supervision, and to plan, coordinate, and carry out those tasks necessary to meet the job responsibilities.

  • Awareness of resources available within the health center to accommodate the needs of patients.

  • Commitment to providing cost conscious, fiscally responsible, timely, efficient, effective, safe, patient-centered, culturally competent, equitable, and participatory health care.

  • Processes personal health information in accordance with FHCW HIPPA policies and procedures.

  • Any and all other duties as assigned.

Program Specific Essential Duties and Responsibilities

  • Serves as a resource for the entire psychiatric services team, particularly in regards to any specialized patient populations served by their provider.

  • Assists with special projects being developed by the psychiatric services team.

  • Attends regular team meeting with psychiatric providers to discuss high-risk cases and develop strategies for delivering patient-centered and trauma-informed care.

  • Serves as primary point of contact and care for patients between visits via direct telephone line provided to all patients.

  • Ensures all scheduling needs are met for their assigned provider(s).

  • Completes and documents clinical tasks at the request of the provider, including completing and tracking prior authorizations, sharing lab results, and making medication-related calls to patients or relevant third parties.

  • Tracks follow up and health maintenance needs for all patients on the assigned providers’ panels to ensure proper care for at-risk populations.

  • Manages a database of patients requiring psychiatric consultation to ensure follow-up.



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