Implementation Manager

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

THE POSITION:

This position is responsible for the Patient Services Hub project/client implementation set ups, including Standards Best Practice and Recommendations, and steps for all new and existing Patient Services Hub programs under the direction of the Senior Director, Patient Services and Implementation.  The ultimate outcome of this position is to support EVERSANA and the Patient Services business unit in its efforts to satisfy all contractual obligations as they relate to the State of Work and patient outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

• Responsible for implementing and managing new client Patient Services hub programs
• Manages the client relationships during the implementation
• Is a key contact for clients during all implementation steps
• Tracks and manages all internal work streams to maintain project discipline pertaining to both timelines and deliverables, including collaboration with the Project Management Organization (PMO) Project Manager (PM)
• In conjunction with the Sr. Director, Patient Services and Implementation, this position establishes the overall implementation project plan, strategy and implementing the program with guided Standards Best Practices and Recommendations, including the deadlines and key milestone dates and presents the adherence to the project plan to the appropriate clients on a regularly established cadence
• Works with all required internal departments and personnel to set up clients for implementation and operations, including design, configuration, testing, training and post-launch support
• Plans, organizes and coordinates various projects, programs and services as needed by EVERSANA and Patient Services
• All other duties as assigned and directed

• Day to day liaison between EVERSANA, PBAs, and Grant Thornton.
• Manage and host meetings with PBA vendors (3) to ensure program design items are on track and being implemented (including scheduling PBA QBRs)
• Assist with PBA Implementation documentation and program testing.
• Assist with copay design and program structures based on PBM capabilities.
• Act as an internal trainer for all PBM systems.
• Lead new initiatives to better enhance EVERSANA’s Implementation systems and processes (ABC / JIRA / Etc.)
• Manage PBM Portal Users, Lilly Training Matrix, and Soc Audits.
• Provide implementation tracking to the PSM team and provide monthly group lists to Lilly.
• Assist with client escalations that require claim review.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

PEOPLE LEADER This position is not currently slated to be a People Leader.

EXPECTATIONS OF THE JOB:

• Travel (10-20% based on the location of the client and/or required client meetings)
• Hours (40-50 hours per week, 5 days of the week)

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

• Education bachelor’s degree required—a variety of degree programs will be accepted for this position.
• Experience and/or Training The Implementation Manager level requires a minimum of 3 years of EVERSANA previous experience in Patient Services and/or an applicable healthcare company.  The Senior Implementation Manager level requires a minimum of 5 years of EVERANA previous experience in Patient Services and/or an applicable healthcare company.
• Licenses/Certificates None are required at this time.
• Technology/Equipment Intermediate proficiency in Microsoft applications is a minimum threshold for the Implementation Manager position.  The Senior Implementation Manager position requires expert level of proficiency.

PREFERRED QUALIFICATIONS:

• Education bachelor’s degree education qualification.
• Experience and/or Training Previous Biopharma Patient Services Hub program implementation is desirable.
• Licenses/Certificates PMP certification is desirable. 
• Technology/Equipment No preferred technology qualifications; the requirements are listed above.

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

The physical and mental requirements along with the work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.

Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.

#INP

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $52,000 to $73,000 and is not applicable to locations outside of the U.S.  The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).  EVERSANA reserves the right to modify this base salary range at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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