Product Support Representative
2 weeks ago
The Product Support Representative has the primary responsibility within the call center for providing internal and external customer support for Philips Respironics compliance monitoring product line (Care Orchestrator) Beyond the primary call center job functions, this position will also provide customer support during new installations.
Rotating schedule, 8am-8pm to be discussed during interview process
Hybrid role, candidates must be able to be onsite at Murry Ridge Ln. Murrysville, PA on a regular cadence TBD by hiring manager in the interview process. Typically 3 days/week.
These data migration/installation activities include the following:
- Coordination of pre-install activities (scheduling installs, reviewing Pre-installation checklists, completing Pre-installation readiness checks with customers, etc.)
- Remote configuration of software according to customer specifications.
- Post install support within the product support call center.
EDUCATION:
- Minimum of an Associate's degree, Bachelor's degree preferred. I.T. related degrees preferred, but will accept other majors with relevant I.T. experience.
EXPERIENCE:
- A minimum of 3+ years of appropriate IT related customer service. Experience in the medical device industry highly desired.
- Professional phone skills and Customer Service Skills highly desired.
- Experience with use of software including Microsoft Office, Word, Excel and SAP required.
- Must possess a good understanding of computer functionality and experience with software/hardware troubleshooting.
- A demonstrated understanding of computer networks and database structure is also required to perform the role.
- Knowledge of Windows XP, Vista, 7, and 8 Operating systems required.
-
Product Supoort Representative
1 week ago
Murrysville, United States CareerBuilder Full timeTitle: Product Support Representative Software Support Services 1010 Murry Ridge Ln-Murrysville PA 6 Months JOB DESCRIPTION OUTCOMES: The Product Support Representative has the primary responsibility within the call center for providing internal and external customer supp...
-
Product Software Support Representative
1 week ago
Murrysville, United States Murtech Staffing and Solutions Full timeJob DescriptionJob DescriptionTitle: Product Software Support SpecialistLocation: Murrysville, PA 15668 – Hybrid OpportunityJob Description:Join our team as a Product Software Support Specialist! You'll provide top-notch customer support for our compliance monitoring product line and assist with new installations. Collaborate with our software team to...
-
Help Desk/Technical Support Eng III
5 days ago
Murrysville, United States Atriyo LLC Full timeHi,Job Title: Help Desk/Technical Support Eng IIILocation: Murrysville, PA, 15668 (hybrid)Duration:6+monthsIf anyone is interested in this position please reach me Description:Product Support Representative –Software Support ServicesThe Product Support Representative has the primary responsibility w...
-
Help Desk/Technical Support Eng III
Found in: Jooble US O C2 - 3 days ago
Murrysville, PA, United States Atriyo LLC Full timeHi,Job Title: Help Desk/Technical Support Eng IIILocation: Murrysville, PA, 15668 (hybrid)Duration:6+monthsIf anyone is interested in this position please reach me Description:Product Support Representative –Software Support ServicesThe Product Support Representative has the primary responsibility w...
-
Direct Care Professional
1 week ago
Murrysville, United States Kaleidoscope Family Solutions, Inc. Remote Work Freelance Full time $17 - $18Kaleidoscope Family Solutions, Inc. provides community and home-based services to persons with autism and intellectual disabilities. Our team partners with family members and existing providers to create individualized goals allowing the team to help improve Individuals' life experiences. The individuals we support are in need of dedicated, caring, and...