Senior Program Director

4 weeks ago

Rensselaer, United States Experienced Recruiting Partners Full time
Job DescriptionJob Description

Full Time

Hybrid Location - Remote/Onsite in Rensselaer, NY (Albany, NY area)

10-25% Travel required

Responsibilities:

You'll join our mission-oriented Program Leadership Team delivering exceptional client satisfaction in a large-scale Java web services environment.

  • In a key role, you'll have ultimate responsibility for the program, acquisition of adequate resources, formal communication and correspondence with state agency, foster cooperative relationship among State and contractor staff, ensures compliance with all Service Level Agreements (SLAs); and ensure compliance with the approved Quality Management Plan, Contract Administration, scheduling and provision of resources and focal Point of Contact (POC) regarding financial and administrative issues and concerns.
  • You'll manage critical relationships with key partners to maximize synergy and collaboration.
  • You'll be accountable for connecting the business and the technical needs of the program, driving execution, establishing effective communication and have the customer experience firmly as the focus.
  • You'll recognize new business opportunities and capitalize on them.
  • You'll establish and maintain effective communications with the client a program team.
  • You'll cultivate a strong and collaborative internal program leadership team, mentoring and empowering them in their area of technical and personnel oversight as well as promoting their achievements to the client.
  • You'll be responsible for achieving and executing the program's vision and strategy, and ensuring that all contractual requirements are met on time and within budget.
  • You'll execute and oversee processes that accurately estimate design and development efforts.
  • You'll establish milestones and monitors adherence to master plans, schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications.
  • You'll execute contract administration activities and manage all phases of programs from inception through completion
  • You'll participate in the negotiation of contract and contract changes, coordinating the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract.

Requirements:

  • This position requires a unique combination of skills including leadership and management, IT project management, technical thought leadership and innovation, process maturity, continual service improvement, senior management communications, and systems integration.
  • Bachelor's degree in related field

    Program Management

  • 10+ years of program management experience including all phases of program execution (pursuit and offer leadership, contractual negotiations, start-up, execution, and close-out)
  • 5+ years previous account executive experience on a large-scale Information Technology project
  • 2+ years previous experience with an MMIS or with major operations-related components of an MMIS or other large healthcare systems and an ongoing relationship management with a large client.
  • 3+ years' experience implementing quality improvement and customer satisfaction monitoring programs.
  • Demonstrated ability to effectively communicate with customer's senior management: and demonstrated strong analytical, organizational and problem solving abilities
  • 5+ years' or more experience simultaneously managing large scale concurrent projects and effectively responding to unanticipated business priorities.
  • Experienced in organizing and leading development, contractual, financial, operations, and other cross functional areas to provide total Program life-cycle management.
  • Experience managing service type performance-based contract with a $100M+ total contract value.
  • Experience with the management and supervision of a significant number of staff of various labor categories and skills in projects similar in size and scope.
  • Demonstrated experience implementing a managed services approach.

    Technical

  • 7+ years in design, development, implementation, operations, maintenance, and modifications of a large MMIS or insurance application.
  • Experience with development programs with significant structured software development scope
  • Experience with the complete architecture and interfaces related to the current program.
  • Demonstrated comprehensive experience managing the planning, developing, testing, and implementing of software application changes.
  • Demonstrated comprehensive experience using the proposed software development life-cycle methodologies and COTS products.

Other

  • Strong influencing skills to include negotiation, problem solving, and conflict resolution.
  • Solid analytical skills and understanding of processes, technology and operational concepts.
  • An unquestionable work ethic with the ability to accomplish established goals with minimal supervision.
  • A high degree of attention to detail.
  • Strong written and oral communication skills.
  • Ability to multi-task and shift with changing priorities and projects.

Desired Experience/Skills:

  • Master's Degree in an IT related field
  • Project Management Professional (PMP) certification

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