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Patient Access Representative
2 months ago
Job Title: Patient Access Representative
Job Summary:
The Patient Access Representative is responsible for ensuring a seamless and efficient patient registration process. This role involves greeting patients, verifying insurance information, handling admissions, and facilitating patient flow. The representative serves as a primary point of contact for patients and their families, providing excellent customer service and support.
Key Responsibilities:
Patient Registration:
- Greet and check-in patients upon arrival.
- Collect and verify patient demographic and insurance information.
- Obtain necessary signatures and consents for treatment.
- Enter patient information accurately into the electronic health record (EHR) system.
Insurance Verification:
- Verify insurance coverage and benefits for patients.
- Communicate with insurance companies to confirm eligibility and obtain authorization for services.
- Inform patients of any co-pays, deductibles, or out-of-pocket expenses.
Admissions and Scheduling:
- Coordinate patient admissions, transfers, and discharges.
- Schedule appointments and procedures as needed.
- Ensure that patients are informed of their appointment details and any pre-appointment requirements.
Customer Service:
- Provide exceptional customer service to patients and their families.
- Address patient questions, concerns, and complaints promptly and courteously.
- Assist patients with navigating the hospital or clinic facilities.
Financial Responsibilities:
- Collect and process patient payments, including co-pays and outstanding balances.
- Provide cost estimates for procedures and services.
- Explain billing procedures and financial policies to patients.
Compliance and Confidentiality:
- Ensure compliance with all hospital policies and procedures, as well as federal and state regulations.
- Maintain patient confidentiality and protect patient information in accordance with HIPAA guidelines.
Communication and Coordination:
- Communicate effectively with healthcare providers, nursing staff, and other departments to ensure coordinated patient care.
- Relay patient information and updates to the appropriate personnel.
Record Keeping:
- Maintain accurate and up-to-date patient records.
- Perform regular audits of patient information to ensure accuracy and completeness.
Qualifications:
- High school diploma or equivalent required; associate's degree in healthcare administration or related field preferred.
- Minimum of 1-2 years of experience in a healthcare setting, preferably in patient registration or admissions.
- Proficiency in electronic health record (EHR) systems and Microsoft Office Suite.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills.
- Ability to handle sensitive information confidentially and comply with HIPAA regulations.
- Customer service-oriented with a friendly and professional demeanor.
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