Mobile Pet Grooming Dispatcher

4 weeks ago

Tucson, United States Aussie Pet Mobile NW Tucson Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Join our dynamic team at Aussie Pet Mobile of NW Tucson, a leading provider of mobile dog and cat grooming services in Tucson, Arizona and surrounding areas. We pride ourselves on delivering exceptional grooming experiences right to our clients' doorsteps. As we continue to expand, we are seeking a reliable, organized, and results-oriented Dispatcher to join our team

Must have excellent verbal and written communication skills to be able to explain our services to customers, and book new and existing customer appointments. The scheduler must be flexible, empathetic, polite, professional and have exceptional listening skills. This role supports the groomers in the field, scheduling efficient routes and appointment durations, to optimize a groomers workday. Your role will be crucial in maintaining our high standards of customer service and satisfaction. As with our entire team, must love dogs and cats

The dispatcher must be located in Arizona and would work from their home office five days per week, you must have reliable internet service and a computer. It is expected that you attend monthly meetings in-person, these are typically held near Marana, AZ. We provide extensive training of our business processes and technology, which requires daytime hours during the week and on the weekend.

Responsibilities include:

  • Answering incoming calls, returning voicemails and texts, and email correspondence. This includes professional handling of customer complaints, and resolution within ones scope.
  • Informing customers of the services and prices our company provides, especially as applicable to their breeds and their pets needs and health and making appropriate recommendations.
  • Capturing the appropriate information with accuracy to set up an appointment for the customer.
  • Maintaining groomers schedules by creating/rescheduling/cancelling appointments, in collaboration with groomers and other dispatchers.
  • Brief groomers about their daily schedule, highlighting unusual circumstances and situations they may encounter.
  • Respond to calls/messages from groomers in the field, in real time, regarding customer and pet issues. This requires the ability to multi-task by setting priorities among inputs.
  • Review of the schedule at the end of the day for completed appointments, verifying charges and payments.
  • Take credit card payments over the phone, especially when groomers are outside of cell service.
  • Keep owners and other dispatchers informed of any issues, actions, or problems.
  • Other duties as assigned, including social media photo posts and correspondence.
Benefits:

  • Monthly and Quarterly Bonus Incentives
  • Health, Vision and Dental Insurance
  • PTO and STO
  • Paid holidays
  • Flexible scheduling options
We are a super fun team who love pets and taking great care of our clients

Job Type: Full-time

Pay: from $18.00+ per hour, depending upon experience.

This is a remote position.

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