Sales Service Representative

2 weeks ago

Arlington, United States Mack Molding Full time
Job DescriptionJob DescriptionSalary:

Mack has an opening for a sales service representative where the rubber meets the road when it comes to Total Customer Satisfaction


Essential Duties and Responsibilities

  •  Perform various customer service activities assuring the highest level of customer satisfaction.
  • Develop and maintain spreadsheets and database.
  • Provide general clerical assistance to Business Unit including filing, typing, copying, preparing requisitions, scheduling lunches, mail distribution, etc.
  • Maintain such critical information as blueprints, production print check sheets, engineering change orders and other correspondence.
  • Interface with manufacturing regarding scheduling, quality, and manufacturing engineering issues.
  • Maintain order entry data.
  • This is an onsite position with a schedule of Monday-Friday from 8:00 - 5:00 to support our teams and customers. 

Qualifications

  • Strong experience interfacing with customers and teams.
  • Associate's degree or equivalent plus six months to one year related experience OR an equivalent combination of education and experience.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • To perform this job successfully, candidate should have knowledge of Word Processing software; Spreadsheet software; Internet software; Order processing systems and Manufacturing software.

Employees are one of the Company’s most valuable assets, and Mack is committed to honoring their contributions through competitive compensation packages, diverse career paths, advancement opportunities and by nurturing a team-oriented, engaging work environment.  This position is located in beautiful southern Vermont with an unparalleled quality of life. Total Customer Satisfaction (TCS) is the mission which Mack and its employees draw inspiration from each day as they execute on behalf of top fortune 500 companies and cutting-edge start-up organizations. The Company’s more than 104-year history and a worldwide reputation for plastic injection molding, machining, design work, sheet metal fabrication and contract manufacturing, stand as a testament to the success of our customer-focused strategy. 

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