Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2023

We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the third year in a row The Top Workplaces explore how organizations create and sustain a positive and productive work culture. A great culture is important to Credit Union 1 and our culture is made up of more than great benefits and time off.

Join the Credit Union 1 Team

If you are highly motivated, friendly, and looking for a great place to work, join the Credit Union 1 team. As an employee of Credit Union 1, you will be part of a well-established and respected credit union that offers you amazing benefits, along with both stability and the opportunity for a great career path.

Top reasons to begin a career at Credit Union 1:

• Get paid for NOT working 13 holidays each year
• Paid Time Off (PTO) begins accruing day one of employment
• Tuition reimbursement for approved courses (after 1 year)
• Free Employee Assistance Program (EAP)
• Livongo Diabetes Management Program
• Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
• Excellent benefits packages including:
  • Medical PPO insurance
  • High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
  • Dental & vision insurance (employee dental coverage 100% company paid)
  • Life, AD&D, short and long-term disability insurance (100% company paid)
  • 401(k) retirement and profit-sharing plan
• Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
• Exclusive interest rate reduction for qualifying loan products.

The Job at a Glance

Contacts members to collect payments on past due consumer loans (auto, real state, signature, etc.) and credit card accounts to minimize Credit Union 1 losses and delinquency. Actively promote CU1's vision statement by providing financial services for success, exceeding the members expectations with solutions and Be Great, Be Engaged, Be Open, Be Nice.

A Typical Day

• Recovery of accounts that are 11 to approximately 180 days delinquent, utilizing a servicing-based collections philosophy
• Contact members by telephone, email and mail for collections of delinquent loans and credit cards for purpose of analyzing accounts and providing solutions to our members
• Negotiate payment arrangements to assist members in resolving past due accounts
• Obtain payments to loans and credit cards
• Gather and track information-promises from members and hold members accountable regarding payment arrangements to bring loans current
• Recommend cars for repossession to management
• Recommend loans for monthly charge off to management
• Work with members on loan extensions and modifications
• Collect forms and information while working with members directly on disputes
• Process payment protection claims and follow up with insurance company when appropriate to assist member with paperwork or questions
• Have a general working knowledge of bankruptcies
• Maintains confidentiality with all account information
• Follow all company policies and applicable laws
• Maintain Credit Union 1 records in compliance with audit & retention standards
• Perform various search functions using third party software to locate member
• Build member satisfaction and loyalty through elite, best-in-class service
• Place and receive outbound and inbound collection calls

What We Look For

• High School diploma or equivalent
• Minimum 1 year of experience in collections, banking, or customer service, preferred but not mandatory
• Experience in auto loan collections is preferred
• Excellent verbal and written communication skills
• Individuals with a positive attitude that are motivated to contribute to a team and company culture
• Detail oriented with a high degree of accuracy and quality
• Keyboard and computer skills
• Able to work Mon-Fri 8am - 5pm CST / 6am - 3pm PST
• Ability to learn how to educate credit union members effectively and efficiently on the proper management of their loans

Location: 200 East Champaign Ave., Rantoul, IL