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Field Service Technician

1 month ago

McAllen, United States KR WOLFE INC. Full time
Job DescriptionJob Description

In the role of Field Service Technician (FST), you will perform the installation, repair, preventative maintenance, and qualification of water purification systems.

Pay Range: $23.00 to $30.00 per Hour

Duties and ResponsibilitiesCore Responsibilities
  • Troubleshoot and repair client equipment
  • Install AV, Electrical, and/or Mechanical equipment for clients
  • Employee must accurately complete daily timecard, document activities extensively through notes and pictures, complete and manage one’s own expense reports, and various other forms and documents as a regular course of business. All of which must be done on a daily basis.
  • Employee shall care for and ensure all company and client property remains in good condition.
  • Employee will prepare documents using Microsoft Office Suite (Excel, Word, Outlook, Salesforce etc.).
  • Employee must demonstrate professional etiquette with team members, superiors & clients at all times.
  • Employee shall demonstrate strong oral and written communication skills at all times.
  • Employee will perform basic math.
  • Employee will be required to solve problems, escalating matters to KRW leadership as necessary.
  • Employee must read, interpret and understand schedules.
  • Employee must demonstrate positive customer communication at all times.
  • Employee must maintain environmental awareness at all times. 
  • Employee must adhere to safety measures at all times.

Knowledge, Skills, Ability, and Experience Required

Experience Required:

  • High School Diploma or GED
  • 1+ years of field service experience with Electro-Mechanical devices
  • 1+ years of experience working with Microsoft Office
  • 1 + years of experience working with PC Device connections and Network settings, including but not limited to: serial port and USB connections, resource selection and IP address settings
  • 1+ years of experience in testing, repairing, and maintaining capital equipment
  • 1+ years of experience working with electronics and computer background
  • 1+ years of experience in the use of mechanical and hand tools and service test equipment

Preferred Qualifications:

  • Technical degree in areas such as Plumbing, Electronics, Computer Repair
  • Associate degree in engineering, science, or technical field
  • Previous professional experience in Plumbing, Electronics, Computers
  • Customer-facing experience preferred 

You may travel outside your territory occasionally to support fellow engineers in other territories and to attend training.

Occasional overnight travel may be required.

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