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Medical Scheduler

2 months ago

Richmond Hill, United States SouthCoast Health Full time
Job DescriptionJob Description

SouthCoast Is Looking For A Full-Time Medical Scheduler For Our Richmond Hill Pediatric Location

Responsible for making and scheduling patient appointments in an efficient and timely manner.

Qualifications:

  • Ability to communicate clearly and speak concisely.
  • Ability to exercise professionalism in dealing with all levels of personnel, patients, and patients' families.
  • Ability in using multi-line telephone system.
  • Knowledge of proper telephone etiquette.
  • Knowledge of customer service principles.

Responsibilities:

  • Books, coordinates and reschedules patient appointments. Relays necessary messages to staff.
  • Responsible for making and scheduling patient appointments in an efficient and timely manner.
  • Schedules new and existing patients with provider. If an interpreter or translation service is needed, arrangements will be made and documented in the scheduling system.
  • Collects and verifies patient demographic information and updates patient profile in the computer.
  • Maintains and updates current information on physicians' schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Answers telephones, screens calls, and provides general information.
  • Answers questions regarding patient appointments and schedules outpatient appointments.
  • Ensures that updates (cancellations or additions) are input daily into master schedule and provider or nurse are notified, if appropriate.
  • Performs or assists with other non-clinical duties, as assigned by the Supervisor.

Education/Experience:

High School Diploma. At least one year work experience in a medical office setting. Prefer prior switchboard operations experience. Knowledge of medical terminology desired. Word processing and computer experience.

Benefits:

Competitive salary, health, HSA, dental, vision, life, long term disability, 401(K), supplemental insurance policies. Paid vacation, holidays, sick time, jury duty and bereavement leave. EEO, DFW, MFVD

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