Destination and Convention Services Specialist

2 weeks ago

Seattle, United States Visit Seattle Full time
Job DescriptionJob DescriptionSalary: $56k - $61k

What’s Extraordinary About this Job 


Visit Seattle is now hiring for a Destination and Convention Services Specialist.   This position is responsible for being the direct point of contact primarily for in-house meeting clients, providing destination services, and conducting planning visits for upcoming confirmed meetings and some conventions.  This position is critical to curate the best “Seattle” experience to ultimately drive repeat business and additional referrals to our members and to the destination. This position should differentiate our destination to stand out from all other cities where the groups have recently met.  This role is based in Seattle and required to be in the office.



What You'll Do 

 

  • Provide proactive services for definite in-house groups while acting as a liaison between our Visit Seattle members and meeting planners.
  • Create the best “Seattle” experience for our clients and ultimately increase positive economic impact for our members and the city.
  • Support Seattle Convention Center (SCC) in-house consumer shows by crafting a Spotlight communication and providing welcome services.
  • Possess curiosity to understand and quantify groups. Translate needs and maintain thorough information and data in all systems and through very consistent internal and external communication.
  • Assist meeting planners in organizing specialized planning visits. May include welcoming and escorting meeting planners throughout the city in advance of their meeting. 
  • Maintain consistent presence and exclusive touchpoints with key contacts when groups are onsite.
  • Represent Visit Seattle at company and client sponsored events.
  • Assemble and deliver customer gifts to key in-house contacts.
  • Supports Managers and Director in managing special projects and department processes.
  • Performs other related duties, and assignments as required.


Who You Are


  • Candidates must have a minimum of 3 years of customer service and/or administrative experience in a hotel, DMO, convention and meeting facility, or destination management company.
  • Exceptional customer service skills and positive attitude on the phone, via email, and face-to-face.
  • Highly organized and detail oriented.
  • Curiosity and inquisitiveness to fully capture group history, as well as future wants and needs.
  • Proven ability to work independently while effectively prioritizing and multi-tasking.
  • Demonstrated creativity, and effective problem-solving skills.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office products.
  • Ability to speak, read, write and understand English, the primary language used in the office.
  • Must be fully vaccinated against COVID-19.


What Your Benefits Are: 


Your experience is our most important asset, so we created an environment for you to thrive. We designed the following benefits package with you in mind.  

 

Our benefits are always evolving, though here's a peek into your perks: 

 

  • 15 days of Paid Time Off to start, 12 paid office holidays and 1 Personal Holiday.
  • 100% coverage for medical, dental, and vision, with 75% of family coverage premiums covered.
  • Paid Parental, Bereavement and Jury leave.
  • Company-provided ORCA card and subsidized parking (restrictions apply).
  • Monthly cell phone expense reimbursement.
  • 401k with up to a 5% company match.
  • Starting salary range is $56k - $61k with up to an 5% annual incentive.


Who We Are


The Visit Seattle team knows and loves Seattle. By promoting our city for travel and tourism, we helped bring 38 million annual visitors in 2023 who spent $8.2 billion in Seattle and King County. The economic power of travel and tourism supported nearly 65,000 Seattle area jobs and contributed $790 million in annual state and local tax revenue. Visit visitseattle.org.


Beyond our sales and marketing vision, you'll appreciate our culture. Visit Seattle has a fun, inclusive culture where everyone is welcome and encouraged to be their authentic selves. We aspire to be as diverse as the city we represent and to honor the unique perspectives of the communities we serve, intertwining them in everything we do. Kindness, respect, and accountability serve as guiding principles for our team at every level. Here, your voice will be heard, and opinions respected as we move toward a more inclusive world together.


We are grounded and guided in our work together by our Values:

 

  • INCLUSION: We value a safe environment where diversity and lived experiences are embraced, authentic vulnerability is encouraged, and active empathy is practiced.   
  • IMPACT: We value the idea of building a legacy that starts today, by committing to being mindful, helpful, and dedicated to a positive ripple effect that we create. 
  • COMMITMENT: We value a community where growing, celebrating and embracing each other for a greater future is encouraged, and an appreciation for sacrifice, grit, integrity, and the passion for conquering the unknown is well recognized. 
  • EXCELLENCE: We value having pride and passion in the work that we do by committing to always giving it our all and celebrating success in both the big and small tasks.

 

Join Us


Visit Seattle is on a journey to become a fully inclusive, multicultural, anti-racist organization. We are actively seeking a diverse pool of candidates from a variety of backgrounds and cultures. 

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