Contents Restoration Operation Manager

1 month ago

High Point, United States Blue Kangaroo PACKOUTZ of Greensboro Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Training & development

COMPANY OVERVIEW
Blue Kangaroo PACKOUTZ is the trusted name for comprehensive contents, furniture, art, and document restoration services. We offer solutions to help homeowners, property owners, businesses, and institutions restore what they value most. Blue Kangaroo PACKOUTZ provides a variety of contents restoration services that are designed to save you time, money, and headaches. When it comes to restoring what you value most, Blue Kangaroo PACKOUTZ is there to go the extra mile for you. Thinking outside the box starts with caring about what is inside the box.

BENEFITS/PERKS
  • Career Advancement Opportunities
  • Paid Training
  • Flexible Scheduling
  • Active Work Environment

JOB SUMMARY
As an Operations Manager at Blue Kangroo Packoutz of Greensboro and Winston Salem, you will be responsible for managing the restoration and inventory of contents damaged by water, fire, or other disasters. You will oversee the contents operations for the company, including managing Packouts/PackBacks, managing the technician crews and ensuring that items are properly documented, cleaned, restored, and returned to clients in excellent condition. Your attention to detail, organizational skills, and dedication to customer satisfaction will be essential in this role.

SKILLS & CHARACTERISTICS
  • Leadership capability, ability to lead a team and develop employees.
  • Strong work ethic and ability to coach and train direct reports.
  • Ability to assess the situation to properly set up equipment and tools according to industry standards.
  • Emotional intelligence. Able to work well with customers, insurance adjusters, and build positive relationships while being firm and fair. Make understanding the customers needs a priority while demonstrating empathy to the customers situation.
  • Understanding of local insurance carriers and policies, in order to assist customer inquiries.
  • Demonstrated ability to respond and follow up on new job leads

KEY RESPONSIBILITIES
  • Inventory Management: Maintain accurate records of damaged contents, including photographs, descriptions, and condition assessments.
  • Contents Assessment: Evaluate the extent of damage to contents and determine the feasibility of restoration.
  • Restoration Planning: Develop and implement a comprehensive plan for the restoration of damaged contents, including coordinating with restoration technicians and subcontractors.
  • Cleaning and Restoration: Oversee the cleaning and restoration of contents using industry best practices and equipment.
  • Quality Control: Ensure that restored contents meet quality standards and client expectations.
  • Documentation: Maintain detailed documentation of all restoration processes, including work orders, invoices, and progress reports.
  • Client Communication: Communicate with clients regarding the status of their contents, answer questions, and address concerns in a professional and empathetic manner.
  • Team Collaboration: Collaborate with other members of the restoration team to ensure a seamless and efficient restoration process.
  • Safety: Maintain a safe and clean work environment, adhering to safety protocols and regulations.
  • Training: Keep up-to-date with industry trends, equipment, and techniques related to contents restoration.

QUALIFICATIONS
  • Previous experience in Contents Management, Restoration, Insurance or a related field preferred.
  • Knowledge of restoration equipment, techniques, and safety procedures is a plus.
  • Knowlege of Contents Inventory System (iCat) and Estimate Software (Xactimate) is preferred.
  • Must be able to identify Product (consumables), usage, and disposal requirements with training.
  • Eligible to operate a motor vehicle per Blue Kangaroo Packoutzs vehicle policy and reliable transportation.
  • Possess a sense of urgency, professional demeanor, positive attitude, and strong work ethic
  • Ability to multitask in a fast-paced environment.
  • Comprehensive understanding of Customer Service principles and practices.
  • Physical Requirements: Access and mobility in tight spaces and Ability to lift and carry objects up to 50 pounds.
  • Strong organizational and record-keeping skills. Excellent communication and leader skills.
  • Detail-oriented with a commitment to quality.
  • Ability to work independently and as part of a team.
  • Fluent in English is required and Knowledge of Spanish is a plus.

  • Content Distribution Manager

    2 weeks ago

    High Point, United States The Design Network Full time

    The Design Network is searching for a dynamic, tech savvy team player with a passion for media, entertainment and technology and a desire to learn each day. As Content Distribution Manger, you will play a key role in distributing The Design Network’s television portfolio to 24-hour streaming and video-on-demand (VOD) partners and digital platforms,...

  • Content Creator

    2 weeks ago

    High Springs, United States Worthmann Roofing Full time

    Job DescriptionJob DescriptionWorthmann Roofing and Gutters is a trusted residential and commercial contractor specializing in roofing, gutters, soffit, and siding services all throughout Florida. Our commitment to honesty and doing the right thing has earned us a strong reputation in the industry. We are searching for a driven, detail-oriented content...

  • Restoration Project Manager and Estimator

    2 weeks ago

    Dana Point, United States Great Hire HR Solutions Full time

    Job Description Successful, stable construction & restoration firm in Orange County is seeking to add to their team an experienced Construction Estimating Project Manager for The Repairs & Rebuild Division. This role will estimate and manage 10-20 small, short term projects at a time and must have experience juggling small to medium rebuild or new...

  • LPN Restorative Nurse

    4 weeks ago

    Crown Point, United States Christian Horizons Full time

    Overview BE PART OF SOMETHING MORE At Crown Point Christian Village, a part of Christian Horizons, you'll find a rewarding place to work with the satisfaction that comes from living your purpose and making a real difference in the lives of others.   You’ll find an incredible spirit in our communities. It’s in the smiles of our residents and the...

  • Director, Operational Finance Planning and Analysis

    2 weeks ago

    High Point, United States GXO Logistics, Inc Full time

    Press Tab to Move to Skip to Content Link Director, Operational Finance Planning and Analysis - Charlotte, NC Logistics at full potential. At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts...

  • Regional Commercial Operations Manager

    2 months ago

    High Point, United States AkzoNobel N.V. Full time

    As a member of the regional commercial management team, ensures high quality demand planning and sales support. In terms of demand planning, candidate will establish and maintains forecast models for Sales regions and key account customers, incorpora Operations Manager, Operations, Commercial, Manager, Customer Service, Regional, Manufacturing, Business...

  • Assistant Manager, Operations

    1 month ago

    High Point, United States rEVO Biologics, Inc. Full time

    Essential Job Responsibilities and Duties * Responsible for all aspects of the donor center in the absence of the Director of Center Operations Center * Ensures compliance with all federal, state, local, and company-specific rules, regulations, and practices related to the quality and safety of products, donors, and employee * Work with center leadership to...

  • Regional Commercial Operations Manager

    1 month ago

    High Point, North Carolina, United States AkzoNobel Full time

    We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're...

  • Brand Marketing Manager

    6 days ago

    High Point, United States Greenhouse Fabrics, Inc. Full time

    Greenhouse Fabrics, Inc. is a family owned fabric wholesaler to the upholstery and interior design trades located in High Point, North Carolina. We're in search of a versatile and creative professional to lead our marketing endeavors. As the Brand Marketing Manager, you'll be at the forefront of strategy and brand image development; working closely...

  • Senior Manager, Finance

    2 weeks ago

    High Point, United States GXO Logistics Full time

    Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at workand the resources to build a career...

  • Director, Operational Finance Planning and Analysis

    1 month ago

    High Point, North Carolina, United States GXO Logistics Full time

    Logistics at full potential.At GXO, we're constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at workand the resources to build a career...

  • Senior Manager, Finance

    3 weeks ago

    High Point, United States GXO Logistics Full time

    Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at workand the resources to build a career...

  • Senior Manager, Finance

    5 days ago

    High Point, United States GXO Full time

    Logistics at full potential.  At GXO, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build...

  • Senior Manager, Finance

    1 week ago

    High Point, United States GXO Logistics Full time

    Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at workand the resources to build a career...

  • Senior Manager, Finance

    4 days ago

    High Point, United States GXO Full time

    Logistics at full potential. At GXO, were constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, youll have the support to excel at work and the resources to build a career...

  • Director, Operational Finance Planning and Analysis

    3 weeks ago

    High Point, United States GXO Logistics Full time

    Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a...

  • Director, Operational Finance Planning and Analysis

    7 days ago

    High Point, United States GXO Logistics Full time

    Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at workand the resources to build a career...

  • Director, Operational Finance Planning and Analysis

    4 weeks ago

    High Point, United States GXO Logistics Full time

    Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at workand the resources to build a career...

  • Director, Operational Finance Planning and Analysis

    3 weeks ago

    High Point, United States GXO Logistics, Inc. Full time

    Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a...

  • Assistant Store Manager High Point University

    1 month ago

    High Point, North Carolina, United States Barnes & Noble Education Full time

    IntroductionBarnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide. We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education. Our teams interact directly with our customers...