Call Center Specialist

2 weeks ago

McKinney, United States A First Name Basis Full time
Job DescriptionJob Description

Internal Job title: Staffing Coordinator

Reporting to: Director of Staffing

Location: McKinney, Texas


**URGENTLY HIRING STAFFING COORDINATORS**

Multiple Shift


Are you ready to take on a pivotal role as the Staffing Coordinator at our esteemed organization? Join our team and become the welcoming face of our company, where you'll be at the forefront of scheduling Caregivers to provide exceptional services to our valued clients. As the Staffing Coordinator, you will serve as the first point of contact for our clients and Caregivers, orchestrating a symphony of scheduling precision. Your role is not just about managing schedules; it's about ensuring our clients receive the highest level of care, all while keeping our telephone systems running smoothly.


Key Responsibilities 

  • Facilitate coverage for vacant shifts.
  • Manage inquiries and referrals related to the company's programs.
  • Maintain ongoing communication with Care Managers and clients to assess service quality.
  • Act as a liaison between Caregivers and Care Managers
  • Contribute to sales, marketing, and public relations initiatives.
  • Oversee all aspects of client scheduling.
  • Address scheduling challenges promptly and effectively
  • Demonstrate expertise in staffing policies, procedures, and best practices.
  • Ensure clients receive consistent and uninterrupted care from dependable Caregivers.
  • Participate in on-call scheduling responsibilities.
  • Responsibly handle inbound calls from various Caregiver office locations
  • Conduct follow-up calls with clients and Caregivers, diligently documenting outcomes
  • Perform additional office duties as assigned, such as filing and data entry.
  • Uphold the highest standards of professionalism, service excellence, and alignment with the values and mission of AFNB.
  • Fulfill any other ancillary or related duties as required and delegated. 

To excel in this role, you should possess:

  • Exceptional Communication: Your ability to connect with clients and Caregivers is second to none.
  • Detail-Oriented: Your keen eye for detail ensures that scheduling runs like a well-oiled machine.
  • Problem-Solving Skills: You thrive in finding creative solutions to scheduling challenges.
  • Tech-Savvy: You are comfortable navigating telephone systems and relevant software.

Academic or trade qualifications 

  • High School Diploma or GED with equivalent work experience, associate degree preferred.
  • Proven customer service experience with excellent communication and interpersonal abilities
  • Staffing coordinator or Call center experience recommended.
  • Reliable with a respect for confidentiality
  • Ability to work in a team-oriented call center environment.
  • Proven office/administrative support skills with computer experience
  • Excellent written and verbal communication skills.
  • Ability to work in a fast paced, multi-task environment with competing priorities.

If you're excited about being the driving force behind our scheduling excellence, apply today and be a part of our journey towards making a lasting impact in the world of caregiving. Join us and let's create a brighter future together



Job Posted by ApplicantPro

  • Globe Call Center Outbound Specialist

    2 days ago

    McKinney, United States Globe Life Inc. Full time

    Globe Call Center Outbound Specialist Primary Duties & Responsibilities About the Company About the Job It is the responsibility of the GCCS Outbound Specialist to conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this department. The agent...

  • Globe Call Center Outbound Specialist

    Found in: Appcast US C2 - 1 day ago

    McKinney, United States Globe Life Inc. Full time

    Globe Call Center Outbound Specialist Primary Duties & Responsibilities About the Company About the Job It is the responsibility of the GCCS Outbound Specialist to conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this department. The...

  • Part-time Globe Call Center Outbound Specialist

    1 day ago

    McKinney, United States Globe Life Inc. Full time

    Part-time Globe Call Center Outbound Specialist Primary Duties & Responsibilities About the Company About the Job It is the responsibility of the GCCS Outbound Specialist to conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this...

  • Part-time Globe Call Center Outbound Specialist

    17 hours ago

    McKinney, United States Globe Life Full time

    Part-time Globe Call Center Outbound Specialist Primary Duties & ResponsibilitiesAbout the Company About the Job It is the responsibility of the GCCS Outbound Specialist to conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this...

  • Globe Call Center Outbound Specialist

    1 week ago

    McKinney, United States Globe Life Family of Companies Full time

    Job DescriptionAbout the CompanyAbout the Job It is the responsibility of the GCCS Outbound Specialist to conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this department. The agent is to provide excellent customer service and assist...

  • Full-time Globe Call Center Outbound Specialist

    Found in: Appcast US C2 - 5 hours ago

    McKinney, United States Globe Life Inc. Full time

    Full-time Globe Call Center Outbound Specialist Primary Duties & Responsibilities Job Description: It is the responsibility of the GCCS Outbound Specialist to conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this department. The agent...

  • Full-time Globe Call Center Outbound Specialist

    1 week ago

    McKinney, United States Globe Life Family of Companies Full time

    Job DescriptionJob Description: It is the responsibility of the GCCS Outbound Specialist to conduct outbound and receive inbound calls and determine the proper action with each. The agent will record information, and maintain the procedures and policies of this department. The agent is to provide excellent customer service and assist policyholders as needed....

  • CALL CENTER REPRESENTATIVE

    Found in: Careerbuilder One Red US C2 - 14 minutes ago

    McKinney, TX 75071, USA, United States Pizza Hut Full time

    We are seeking energetic Call Center Representatives for out Pizza Hut Call Center! You can work from home and enjoy a flexible schedule!Enjoy the fast paced environment and offering great Customer Service over the phone while you are taking guest orders!No experience necessary, but great communication skills are a MUST!Position is part-time, working as an...

  • Insurance Verification Specialist

    1 day ago

    McKinney, United States Globe Life Inc. Full time

    Insurance Verification Specialist - Remote Primary Duties & Responsibilities Insurance Verification SpecialistThe Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company’s New Business and Underwriting process. The information you verify...

  • Insurance Verification Specialist

    Found in: Appcast US C2 - 5 hours ago

    McKinney, United States Globe Life Inc. Full time

    Insurance Verification Specialist - Remote Primary Duties & Responsibilities Insurance Verification SpecialistThe Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company’s New Business and Underwriting process. The information you verify...

  • Part-time Insurance Verification Specialist

    Found in: Appcast US C2 - 1 day ago

    McKinney, United States Globe Life Inc. Full time

    Part-time Insurance Verification Specialist - Remote Primary Duties & Responsibilities Insurance Verification SpecialistThe Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company’s New Business and Underwriting process. The information you...

  • Part-time Insurance Verification Specialist

    1 day ago

    McKinney, United States Globe Life Inc. Full time

    Part-time Insurance Verification Specialist - Remote Primary Duties & Responsibilities Insurance Verification SpecialistThe Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company’s New Business and Underwriting process. The information you...

  • Visual Content Specialist

    Found in: Appcast US C2 - 1 day ago

    McKinney, United States Globe Life Inc. Full time

    Job Description: Visual Content Specialist Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their careerOur thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work...

  • Visual Content Specialist

    1 week ago

    McKinney, United States Globe Life Inc. Full time

    Job Description: Visual Content Specialist Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their careerOur thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work...

  • Urologist - Texas Urology Specialists McKinney

    Found in: beBee S US - 2 weeks ago

    McKinney, United States The US Oncology Network Full time

    Texas Urology Specialists is looking to recruit a Board Certified or Board Eligible Urologist to join its busy practice in McKinney, Texas. This physician will join 5 other Urologists currently practicing in the area and doing surgeries at five hospitals and one ambulatory surgery center. The ideal candidate will be proficient in robotics and be...

  • Urologist - Texas Urology Specialists McKinney

    Found in: beBee jobs US - 2 weeks ago

    McKinney, Texas, United States The US Oncology Network Full time

    Texas Urology Specialists is looking to recruit a Board Certified or Board Eligible Urologist to join its busy practice in McKinney, Texas. This physician will join 5 other Urologists currently practicing in the area and doing surgeries at five hospitals and one ambulatory surgery center. The ideal candidate will be proficient in robotics and be...

  • Urologist - Texas Urology Specialists McKinney

    Found in: beBee S US - 2 weeks ago

    McKinney, United States The US Oncology Network Full time

    OverviewTexas Urology Specialists is looking to recruit a Board Certified or Board Eligible Urologist to join its busy practice in McKinney, Texas. This physician will join 5 other Urologists currently practicing in the area and doing surgeries at five hospitals and one ambulatory surgery center. The ideal candidate will be proficient in robotics and be...

  • Urologist - Texas Urology Specialists McKinney

    Found in: beBee jobs US - 1 week ago

    McKinney, Texas, United States The US Oncology Network Full time

    OverviewTexas Urology Specialists is looking to recruit a Board Certified or Board Eligible Urologist to join its busy practice in McKinney, Texas. This physician will join 5 other Urologists currently practicing in the area and doing surgeries at five hospitals and one ambulatory surgery center. The ideal candidate will be proficient in robotics and be...

  • Patient Service Specialist

    7 days ago

    McKinney, United States Select Medical Full time

    Greets patients. Answers phones. Patient intake and data entry. Insurance verification and pre-authorization. Schedules patient appointments. Operates front office of outpatient centers. Supports therapists and therapy assistants. Daily cash balancin Patient, Medical, Specialist, Office, Service, Healthcare

  • Visual Content Specialist

    7 days ago

    McKinney, United States Globe Life Inc. Full time

    Visual Content Specialist Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. Our thriving and dynamic community offers ample room for professional development, increased earning potential, and a secure work...